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Black screen - unable to edit

New Here ,
Aug 12, 2020

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I am able to import H.265 clips from an X-T3, but they won't play in the Source window or the Program window after being dragged to the timeline.  Just a black screen.  The times appear in the respective windows and I can move the sliders, but just blackness . . . . I have turned HW acceleration off - same problem.  This started after the latest update.  I haven't had this issue before.  PS: when I attempt to quit PP, it hangs up.

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Editing, Error or problem, Performance

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Black screen - unable to edit

New Here ,
Aug 12, 2020

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I am able to import H.265 clips from an X-T3, but they won't play in the Source window or the Program window after being dragged to the timeline.  Just a black screen.  The times appear in the respective windows and I can move the sliders, but just blackness . . . . I have turned HW acceleration off - same problem.  This started after the latest update.  I haven't had this issue before.  PS: when I attempt to quit PP, it hangs up.

screen grab.jpg

Topics

Editing, Error or problem, Performance

Views

67

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Adobe Community Professional ,
Aug 12, 2020

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New Here ,
Aug 14, 2020

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I did.

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Adobe Community Professional ,
Aug 14, 2020

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No you used the attchament feature (drag and drop).

I will fix this for you this time......

...so we dont have to download unknown files: we help you, you help us. Thanks!

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New Here ,
Aug 20, 2020

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Wow look at all those answers rolling in after you "fixed" it for me.  :rolleyes:

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Adobe Community Professional ,
Aug 20, 2020

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H.265 is a pita to edit. Might want to consider using proxies.

Post complete comp specs. OS build and Pr build.

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New Here ,
Aug 22, 2020

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It worked fine before the latest update.  nothing has changed.

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Adobe Community Professional ,
Aug 23, 2020

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nothing has changed.

An update.

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New Here ,
Sep 01, 2020

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Nothing has changed, that is my fault.

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