Blue screen when uusing adobe premier pro and after effects.

New Here ,
Mar 04, 2021 Mar 04, 2021

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I keep getting blue screens when using adobe aftere effects and adobe premier pro. DEL tower PC XPS 8940. PC just shuts down and blue screen shows up with various error codes like: SYSTEM_SERVICE_EXCEPTION or MEMORY_MANAGEMENT. I have had a tech guy look at the hard drives and all appears to be functioning properly.Then PC just reboots again. I don't loose any information  and the video I was editing is in tack.

 

I am not tech savy. Are there any others with this problem and is there a fix for this. I also don't know how to contact adobe for assistance.

 

Any help is greatly appreciated.

 

Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/

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Most Valuable Participant ,
Mar 04, 2021 Mar 04, 2021

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BSOD shutdowns https://community.adobe.com/t5/Video-Hardware/Possible-fix-for-BSOD-with-Adobe-apps/td-p/9875929
-http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-after-effect...
-http://www.howtogeek.com/222730/how-to-find-out-why-your-windows-pc-crashed-or-froze/
-http://www.howtogeek.com/school/using-windows-admin-tools-like-a-pro/lesson3/

OR

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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