Brand new Install - Source panel blank on importing from Project panel

New Here ,
Jan 15, 2021 Jan 15, 2021

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I have a new clean install (first time) of Premiere Pro. I selected the first tutorial and it asks me to drag or double-click a clip from the Project Panel to view it in the Source Panel.

 

The clip seems like it is moved (the length shows), but there is no audio/video. The screen stays blank. When I hit play nothing happens.

 

I thought this would be a common problem, but it is neither as common as I think or I am using the wrong keywords in my search here. Screenshot 2021-01-15 162501.jpg

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Error or problem, Import, User interface or workspaces

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 15, 2021 Jan 15, 2021
First, please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.  You might check to make sure your system meets requirements https://helpx.adobe.com/premiere-pro/system-requirements.html What happens, if you control click on the clip in the bin and choose reveal in explorer and then double click on it.  Does it play in the default windows media player?  

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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First, please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.  You might check to make sure your system meets requirements

https://helpx.adobe.com/premiere-pro/system-requirements.html

What happens, if you control click on the clip in the bin and choose reveal in explorer and then double click on it.  Does it play in the default windows media player?  

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New Here ,
Jan 18, 2021 Jan 18, 2021

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Hello - turns out that when I double-checked I met the requirements one of my RAM memory cards failed, putting me below the required 8 GB. Strange because I bought the RAM specifically for this program. Anyways, the issue was solved - thanks!

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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thanks for closing out the thread.  a good reminder that things like ram can fail.

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