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braw footage will not import

Community Beginner ,
Aug 12, 2020

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Hi, I shot footage in braw with my BlackMagic 4K camera. I tried to import it into my project, which already has a bunch of braw footage in it, and the progress bar never makes progress. It just says importing... but the progress bar below is black and never shows the blue bar progressing. 

 

Things of note: 

-I am able to import .mov files.

-I have braw studio

-I am using a hard drive to import the file. It also doesn't import from my desktop

Once I updated braw studio it worked fine. Thank you!

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braw footage will not import

Community Beginner ,
Aug 12, 2020

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Hi, I shot footage in braw with my BlackMagic 4K camera. I tried to import it into my project, which already has a bunch of braw footage in it, and the progress bar never makes progress. It just says importing... but the progress bar below is black and never shows the blue bar progressing. 

 

Things of note: 

-I am able to import .mov files.

-I have braw studio

-I am using a hard drive to import the file. It also doesn't import from my desktop

Once I updated braw studio it worked fine. Thank you!

Topics

Import

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122

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Adobe Community Professional ,
Aug 12, 2020

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Is this on a drive with other media you've been able to import?

 

Neil

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Community Beginner ,
Aug 12, 2020

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Yes, this is the same drive I've been using to import all my other braw footage.

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Adobe Community Professional ,
Aug 12, 2020

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And you've checked folder and file permissions for that folder and files I assume ...

 

Neil

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Community Beginner ,
Aug 12, 2020

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Yeah I've never had issues with folder and file permissions on this hard drive...when I check info for that hard drive I have read and write privileges. 

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Adobe Community Professional ,
Aug 12, 2020

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If you copy/paste one of those into a folder you're already loading braw from, can you get it?

 

Neil

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Community Beginner ,
Aug 12, 2020

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Sadly, no. Would it make a difference that proxies have been created for all the other braw files?

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Adobe Community Professional ,
Aug 12, 2020

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Shouldn't. Puzzled here.

 

Is there some way you could dropbox me a short one of those files?

 

Neil

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Community Beginner ,
Aug 12, 2020

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Just messaged you a link to the file. Thank you for your help!

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Adobe Community Professional ,
Aug 13, 2020

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Just downloaded and imported the file on my laptop ... and it worked perfectly.

 

I'm using the Autokroma BRAW Studio plugin to handle my BRAW files, but I'd think the free BM one should work. Though I had so many troubles with that one that I gave up and bought the Autokroma one.

 

Neil

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Explorer ,
Aug 14, 2020

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Hello, 

 

I'm part of the Autokroma Team which develops BRAW Studio.

 

We already experienced this issue but it appears randomly (and rarely). Restarting the computer worked for us. 

 

Next time you have trouble with this issue, please send us logs : https://www.autokroma.com/contact 

 

Best,

 

Nicolas from Autokroma

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