BUG AT "LOCATE" BUTTON

New Here ,
Oct 01, 2020

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Hello. My name is Lui. I bought Adobe Premiere this month. Every time that Premiere can't find my medias and open "link media" it doesn't show the button "LOCATE", when this happens I need to do all my project again because there is no way I can locate the medias without the button "LOCATE"!!! Why that happens? Please help me, otherwise I will need to cancel my assignature... It doesn't make any sense work with this bug for me   😞 

 

WhatsApp Image 2020-10-01 at 21.01.43.jpegWhatsApp Image 2020-10-01 at 21.01.42.jpeg

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1 Correct Answer

Adobe Community Professional , Oct 04, 2020
mgrenadier Adobe Community Professional , Oct 04, 2020
https://helpx.adobe.com/premiere-pro/system-requirements.html   It says the minimum screen resolution is  1280 x 800 and that the recommended is  1920 x 1080 or greater so you vertical resolution is out of spec.  whatever that means.  You might try installing premiere 2019 and see if that works any better.   It is still available for download (but who knows for how long).

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Adobe Community Professional ,
Oct 01, 2020

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are you on a mac or windows?  Can you search from the finder or windows for the file name and locate it and then manually navigate to the location in the locate dialog?  Is the media by any chance on a network or on the cloud?  that may be the problem.  if so, move the files to a local drive...

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Lui5CD4 AUTHOR
New Here ,
Oct 04, 2020

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Im on windows! The media is on my windows explore. I can't locate the media because any way it doesn't show the button "locate". It comes always cut. 

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Adobe Community Professional ,
Oct 01, 2020

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What is the pixel dimensions of your screen? As in 1920x1080 ...?

 

And do you have any scaling of the screen going on, something other than 100% in the OS?

 

Neil

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New Here ,
Oct 04, 2020

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The dimensions of the screen is 1366x768 ... No, here it's 100% for scale. 

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Lui5CD4 AUTHOR
New Here ,
Oct 04, 2020

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I answered w/ my other email.

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Adobe Community Professional ,
Oct 04, 2020

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is that pixel dimensions sufficient to run premiere?  Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card

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Lui5CD4 AUTHOR
New Here ,
Oct 04, 2020

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My notebook is a LENOVO Ideapad s145, windows 10, Core i5, 8gb, NVIDIA GeForce MX110 2GB, HD 1TB. I bought the last Adobe Premiere Version. 

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Adobe Community Professional ,
Oct 04, 2020

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https://helpx.adobe.com/premiere-pro/system-requirements.html

 

It says the minimum screen resolution is 

1280 x 800

and that the recommended is 

1920 x 1080 or greater

so you vertical resolution is out of spec.  whatever that means.  You might try installing premiere 2019 and see if that works any better.   It is still available for download (but who knows for how long).

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Lui5CD4 AUTHOR
New Here ,
Oct 04, 2020

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Thank you

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Adobe Community Professional ,
Oct 05, 2020

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you might try resetting your workspace or use one of the other default workspaces to see if that allows you to work with your setup.  Adobe's minimum specs are there for a reason but that doesn't mean you can't sometimes work around them.  I've got premiere 2020 working on a 2009 macpro (running high sierra which was another adventure).  It runs Premiere 2019 just fine, but there's at least one issue with 2020". the lumetri scopes won't appear.  If and when I need to run 2020 on that system, I can live with this...

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Adobe Community Professional ,
Oct 05, 2020

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And sometimes, you can click in a dialog box and then tab tab tab and it will work down. A few people have posted on that but I haven't any screen too small so I can't test it.

 

Neil

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