Bug/freeze during reading a video in adobe 4k/60ips

New Here ,
Nov 12, 2020 Nov 12, 2020

Copy link to clipboard

Copied

Hello guys,

 

I'm a beginner in Adobe. I'm on windows 10 pro with a good setup

I have also the codec HEVC.

I have recorded a video with my iphone in 4k/60ips. This video contains audio.

 

When I put the video in my timeline, the sound is doing great but the video is totally freezing.

I tried to use ' light copy ' (I don't know how we call it in english ahah)

but, nothing changed.

I tried to read the video in 1/8, nothing changed neither.

I can read this video without any problem on VLC.

If someone has the answer.. 

 

Thanks a lot in advance,

 

The french beginner ahah

 

TOPICS
Formats, Freeze or hang, How to

Views

97

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Nov 12, 2020 Nov 12, 2020
first, hevc is a difficult codec, heavily compressed so the file size stays small.  First thing you need to do is convert the file from a variable frame rate (a problem with most if not all smartphone videos and which premiere can have all sorts of unexpected issues with) using handbrake which will save as h264 (not h265 hevc) https://handbrake.fr and here's a tutorial on how to use handbrake https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y h264 will be easier for your system to deal...

Likes

Translate

Translate
Adobe Community Professional ,
Nov 12, 2020 Nov 12, 2020

Copy link to clipboard

Copied

first, hevc is a difficult codec, heavily compressed so the file size stays small.  First thing you need to do is convert the file from a variable frame rate (a problem with most if not all smartphone videos and which premiere can have all sorts of unexpected issues with) using handbrake which will save as h264 (not h265 hevc)
https://handbrake.fr
and here's a tutorial on how to use handbrake
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

h264 will be easier for your system to deal with than h265 (hevc) but with 4k you might want to investigate a proxy workflow.  Happy to walk you thru that, but first see if handbrake solves your problem...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 17, 2020 Nov 17, 2020

Copy link to clipboard

Copied

LATEST

Oh, sorry I didn't see your response..

 

Thanks a lot, I'm gonna take a look righ now.

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines