Hi I have problem. When i try add some video file (mp4 mov avi and other) I have error: "We were unable to open the file on disk. "
Windows 10, CC '18 and CC 17
I try delete all cache, media data, move files to others disk. etc
Last good version for me is 2017.0.1 v11 next versions have the bug 😕
Any ideas? I was looking for some answers in internet but I couldn't finde anything.
I am sorry that you are facing trouble importing media files into Premiere Pro.
Please share more details & we will try to help:
Sorry for that.
Sources of my media is DSLR I dont know what kind (I received it, not recorded)
My media is located on HDD and SSD, I tried any source: from deskop, other partition, other catalog on disk.
My system specs: Intel i7-6700K CPU @ 4.00GHz, 16GB RAM, nVidia GeForce GTX 980,
OS: Windows 10 Education N 64bit
Premier: the newest
I tried importing media from few places on my computer, start new project and import files from two different disks (SSD and HDD), open old project from two disks and I have this error every time.
I reinstall Premiere(and every other Adobe products on my computer), clear by Adobe Cleaner and install again - not helped.
Thanks for sharing the additional details.
I request you to attach a screenshot of the error message or a screen recording of the issue.
How you see on screen any format can't be opened (media offline) mov and mp4, when I try add new videos to project (old or new) I have this error "We were unable to open the file on disk. " (screen2)
I did it but unfortunately it didn't help I deleted any Media Cache folders (and Media Cache Files folders) in my computer but I still have problem with import any video or open old project.
Situation nopt change.
But if i want replace some footage I have two errors
First with mp4 files "The importer reported a generic error"
and with .mov files: "File format not supported"
Maybe you know how I can back to 2017.0.1 v11 version of Premiere Pro because with this version everything was OK.
Works on a Mac? Do you have for Mac too?
Dude! Thanks alot! It's work!
This will work on a Mac? Having the same problem