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BUG with Hardware Accelerated Encoding & Decoding

Community Beginner ,
Aug 26, 2020

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When I enable Hardware Accelerated Encoding & Decoding (Edit > Preferences > Media > Endable hardware accelerated encoding & decoding) my exported videos get distorted whenever the footage is altered with an effect, adjustment layer, or text, etc.

 

Specifically, the color gets distorted (it becomes more bland and "washed out".)

 

EX: This is how it should look:
https://youtu.be/x-CjxcvlKQY

 

EX: But this is the result:
https://youtu.be/G_-NLqxSDsU

 

Please help! Thanks everyone

--------------------------------

Computer Specs:

Windows 10

Dell New XPS 15 (9500)

Intel(R) Core i7 - 10875 CPU @ 2.30 GHz

8 core

NVIDIA GeForce GTX 1650Ti 4GB GDDR6 GPU

32GB RAM

And then when I export this happens: https://youtu.be/G_-NLqxSDsU
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
TOPICS
Editing, Error or problem, Export, Hardware or GPU

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BUG with Hardware Accelerated Encoding & Decoding

Community Beginner ,
Aug 26, 2020

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When I enable Hardware Accelerated Encoding & Decoding (Edit > Preferences > Media > Endable hardware accelerated encoding & decoding) my exported videos get distorted whenever the footage is altered with an effect, adjustment layer, or text, etc.

 

Specifically, the color gets distorted (it becomes more bland and "washed out".)

 

EX: This is how it should look:
https://youtu.be/x-CjxcvlKQY

 

EX: But this is the result:
https://youtu.be/G_-NLqxSDsU

 

Please help! Thanks everyone

--------------------------------

Computer Specs:

Windows 10

Dell New XPS 15 (9500)

Intel(R) Core i7 - 10875 CPU @ 2.30 GHz

8 core

NVIDIA GeForce GTX 1650Ti 4GB GDDR6 GPU

32GB RAM

And then when I export this happens: https://youtu.be/G_-NLqxSDsU
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
TOPICS
Editing, Error or problem, Export, Hardware or GPU

Views

102

Likes

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Aug 26, 2020 0
Adobe Community Professional ,
Aug 26, 2020

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What are you determining this in? An external player?

 

What does it look like in Premeire if re-imported?

 

Neil

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Aug 26, 2020 1
Community Beginner ,
Aug 29, 2020

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Hey Neil thanks for your reply, this is in the default windows media player "Movies & TV", but it also shows up in all players.

 

If I re-import the bad color export to Premiere the color distortion is still there.

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Aug 29, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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Having the exported video look dull and washed is normal as seen in the video below. That being said your video almost looks like the video gets bighter when the titles are displayed. Almost like random flashes. As Neil said drop the rendered video back into the Premeire Pro timeline and see how it plays.

https://youtu.be/K7EGNJop_HE

This video demonstrates a method to have your rendered images that are upload to YouTube look like what you see in the GUI of Premiere Pro.

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Aug 27, 2020 1
Community Beginner ,
Aug 29, 2020

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Hey Andy so I've actually watched that video before while searching for an answer haha Unfortuantely those are two separate issues. 

 

This issue, like you said, is like flashes whenever text is displayed. When I re-import the bad color export to Premiere the flashes remain throughout.

 

So do you have any other advice?

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Aug 29, 2020 0
Adobe Community Professional ,
Aug 29, 2020

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I've seen a few others post about the flashing or changing of brightness during graphics/text bits.

 

Please post that over on the UserVoice system. This forum is user-to-user. That system is the direct-to-engineer option. Every post is viewed and logged by at least one engineer, and all are collated and sent to the upper managers who determine budgets.

 

Give full details on your system, the media used, how you created the graphics, the results (including when reimported), and the link to the video.

 

Neil

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Aug 29, 2020 1
Community Beginner ,
Aug 30, 2020

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So I actually made two posts over the a couple of weeks ago and didn't get any reply / response. I'll try it again though. Any tips for making sure it actually gets through?

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Aug 30, 2020 0
Adobe Community Professional ,
Aug 30, 2020

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You got through. Period.

 

Every post there is read and logged into their system by at least one engineer. Period.

 

They file them by issue/symptoms, and respond to those where they think they may get additional useful data. Other than that, they typically don't respond. It's a data collection system, not for hand-holding.

 

So giving them the data is what 'we' do there. And thanks for doing so!

 

Neil

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Aug 30, 2020 0