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Can not access audio AT ALL (Video of problem included)

New Here ,
Feb 09, 2017 Feb 09, 2017

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Please, can anyone help me? Everything appears to be working fine with the exception of the audio tab. When I go to edit audio all I am met with is a blank grey screen. I'm looking forward to any suggestions or ideas you have. Yes, I've restarted my computer , thrice. No, I don't have other programs running while Premiere Pro is. I have a video of the problem right here https://vid.me/le2Q I hope the video helps.

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correct answers 1 Correct answer

Advisor , Feb 09, 2017 Feb 09, 2017

Try: Windows menu > Workspaces > Audio

then:

Windows menu > Workspaces > Reset to saved layout

Mike A.

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Participant ,
Feb 09, 2017 Feb 09, 2017

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Have you tried updating your video card driver?

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New Here ,
Feb 09, 2017 Feb 09, 2017

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ImageDesign704​ I gave that a try and it says "Windows has determined the driver software for your device is up to date". Is there anything else you think might be the issue? It stopped working really suddenly this morning.

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Advisor ,
Feb 09, 2017 Feb 09, 2017

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Try: Windows menu > Workspaces > Audio

then:

Windows menu > Workspaces > Reset to saved layout

Mike A.

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New Here ,
Feb 09, 2017 Feb 09, 2017

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Mike Abbott, hero of the year 2k17! Thank you so so so so much!!! It works now!

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