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Can't add photos to Premiere Pro CC2019

Community Beginner ,
Jan 23, 2019

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Whenever I want to add an imported photo (jpg or png ) to the timeline, I can't drop it there; the small hand with the not allowed icon appears.  I reinstalled Premiere pro several times, but without luck.
Knipsel.JPG

Correct answer by ReinBijlsma | Community Beginner

Well, I wiped everything, formatted my hard drive, did a new Windows 10  and CC2019 installation and now everything is working fine. I know it's not the right solution because it's very time consuming, but the problem can be marked as solved.
The strange thing was that some sample images which were included in some Premiere tutorial Projects did show up correctly, so I think the problem might have been codec related or something like that.

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Can't add photos to Premiere Pro CC2019

Community Beginner ,
Jan 23, 2019

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Whenever I want to add an imported photo (jpg or png ) to the timeline, I can't drop it there; the small hand with the not allowed icon appears.  I reinstalled Premiere pro several times, but without luck.
Knipsel.JPG

Correct answer by ReinBijlsma | Community Beginner

Well, I wiped everything, formatted my hard drive, did a new Windows 10  and CC2019 installation and now everything is working fine. I know it's not the right solution because it's very time consuming, but the problem can be marked as solved.
The strange thing was that some sample images which were included in some Premiere tutorial Projects did show up correctly, so I think the problem might have been codec related or something like that.

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Adobe Community Professional ,
Jan 23, 2019

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Are you drag/dropping from the Project panel to the timeline ... there on the right in your image?

Are up to the monitor above the project panel?

Neil

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Community Beginner ,
Jan 25, 2019

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I tried importing in different ways: using the lower left media browser, using the import media-option in the top level menu bar, but without luck.
I've also installed other programs like Pinnacle Studio 22, Vegas 15 Pro. Is it possible they aere interfering with own codecs or what?

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LEGEND ,
Jan 23, 2019

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Does the image open in the Source Monitor?

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Community Beginner ,
Jan 25, 2019

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Nope, it shows a weird black screen as in the screenshot.

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Adobe Community Professional ,
Jan 25, 2019

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Go into Ps and resave or export to png or psd.

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Community Beginner ,
Jan 25, 2019

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Did that as well. Tried both options, but didn't help.

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Adobe Community Professional ,
Jan 25, 2019

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OK time for some computer specs and Pr build.

Can you upload the image for testing?

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Community Beginner ,
Feb 09, 2019

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Well, I wiped everything, formatted my hard drive, did a new Windows 10  and CC2019 installation and now everything is working fine. I know it's not the right solution because it's very time consuming, but the problem can be marked as solved.
The strange thing was that some sample images which were included in some Premiere tutorial Projects did show up correctly, so I think the problem might have been codec related or something like that.

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New Here ,
Aug 29, 2020

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This is just crazy. 
"Well, I wiped everything, formatted my hard drive, did a new Windows 10  and CC2019 installation and now everything is working fine" ??

Is there not an easier solution than that? I refuse to reinstall my computer. I'm in the middle of a production, and something as simple as putting a .png in the timeline has already cost me 2 days. 

any other Ideas? 

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Adobe Community Professional ,
Aug 29, 2020

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Where did the png come from? Can you recreate it or resave it?

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New Here ,
Aug 29, 2020

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all the files came from the same place. HD 😧

as a wild card measure, I saved the project in a different folder and it worked. 

there are few big files in the Queue, so I will not be able to test it again (to make sure it works) for a while.

 

this just happen suddnly, I mean, it worked at the same conditions just fine, and I couldn't find any change I've made to cause this. 

 

I guess if there was some indication in the GUI, something that points out the problem, like wrong format, frame rate, whatever, instead of just the grey "no no" sign.. 🙂

 

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