Can't drag and drop anything anywhere into Premiere Pro

Participant ,
Jul 13, 2021 Jul 13, 2021

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After several months of issues with any version of PP above 14.5 (and Adobe "support" staff being completely useless, just wasting my time performing the same tricks over and over again, maybe hoping for a different outcome, or maybe just not caring at all), the latest one is finally working on my PC. Working as in not crashing immediately at start-up. But now I can't drag and drop anything into it: not a video, audio or image, not into the timeline, bin, or anywhere. I just get the crossed circle every time and everywhere. Tried resetting (holding ALT when launching PP) - didn't help. Does anyone have any idea how to fix this? Importing every file the long way is way too cumbersome.

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Editing, Error or problem, Import, User interface or workspaces

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correct answers 1 Correct Answer

Community Beginner , Jul 15, 2021 Jul 15, 2021
Hey there, I solved the problem  DO NOT run Premiere as administrator, instantly worked for me again  

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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Reset preferences and plugins by holding SHIFT+ALT at start up, not just ALT. Give that a try. Also, if you getting the crossed circle, is there another dialogue window up somewhere? Try resetting your workspace once you get into Premiere and open a project, then try to drag in an import again.

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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Hi Sergiu,

Sorry about that. If you show us a screenshot, we can help more easily. I suspect your tracks are not patched properly. This post should explain how to set up source patching. Let me know if it works or not.

 

Thanks,
Kevin

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Participant ,
Jul 13, 2021 Jul 13, 2021

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@Jeff Bugbee Thanks for the suggestions, tried them all (as reluctant as I was to reset my settings again), but to no avail. And no, there is no dialog window open, I just open PP with a blank project and try to drag an drop a file into it.

 

@Kevin-Monahan I wish you read my post completely instead of rushing to post something no matter how (ir)relevant. What coud the source patching have to do with the inability to drag and drop a file in the bin? I know many people post their question without putting any kind of effort into finding a solution themseves, even by just googling it, but please don't just assume everyone is like this and copy-paste a standard answer everywhere.

 

Anyway, attached is a screenshot, maybe it helps.

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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Did you reset your workspace? Or change to a different workspace layout? You've resized your bin to the lower left, I'd like you to swap to a "default" workspace and see if you can import then.

 

Another thing to check (as I see you are on Windows): do you have Display Scaling turned on in your Windows settings? I've seen this setting (when set to anything but 100%) affect odd things like what you are experiencing. Try confirming that setting is 100%, then try your drag and drop import again.

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Participant ,
Jul 13, 2021 Jul 13, 2021

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I have reset the worspace (after I saved a copy under a different name), and have also tried other workspaces. No changes.

And I don't have display scaling turned on, meaning it's at 100%.

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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Are you by any chance using dual monitors? As a test, can you close Premiere, unplug your 2nd monitor, then relaunch Premiere and see if drag/drop works?

 

To be clear, I'm walking you through troubleshooting steps so we can verify the source of the issue, I am not saying this is what you need to do forever.

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Participant ,
Jul 15, 2021 Jul 15, 2021

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Nope, single monitor.

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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First thing ... although I know a lot of people do it, I really never simply drag/drop from Finder/Explorer to import media. I either use the Media Browser or the Project panel import options.

 

In Media Browser, I do have 'favorites' set for my main drive/folder locations so getting to stuff is fast and direct.

 

I often import entire subfolder systems, either through the Media Browser or Project panel, right-click, Import.

 

Neither takes any more time nor clicks than going out of PrPro to open a Finder/Explorer window and navigating to the folder/media. And from long experience, using Premiere's import/ingestion process does a better job of getting the file metadata from media into PrPro's databases cleanly.

 

As to getting things from the Project panel ... if that's not working, then Kevin's right, you need to check your Source/Target patching on the sequence.

 

Neil

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Participant ,
Jul 13, 2021 Jul 13, 2021

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Thanks for sharing your habits regaring importing files into PP. I'm sure you understand that other people might have other habits; whether they suit them better than yours or not is another question, not always open for discussion.

 

Still, I have a basic feature of Premiere Pro not working on my PC and I'm trying to find a solution to it. I might have done the same even if it was a feature I rarely use and could get around (who knows, maybe it will be crucial to me one day and I will regret not having fixed it before).

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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But does it work to import the ways Premiere Pro was designed to best work? If so, that's simply part of the troubleshooting process. Useful data.

 

If not, that is also part of the troubleshooting process. And is also useful data.

 

At this point, we're troubleshooting. That's all I'm considering.

 

I'm never interested at first on something like, in this discussing what each of us might prefer. I'm just trying to find out how to get someone working. Period.

 

After they're working, yea then, talking about how we'd all like to do something is fine.

 

Neil

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Community Beginner ,
Jul 15, 2021 Jul 15, 2021

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Having the same problem, did you find a solution?

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Community Beginner ,
Jul 15, 2021 Jul 15, 2021

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Hey there, I solved the problem 🙂 DO NOT run Premiere as administrator, instantly worked for me again 🙂 

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Participant ,
Jul 15, 2021 Jul 15, 2021

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Yes, that worked! I forgot the Adobe "support" staff changed the compatibility settings on the app to try to make it work, and of course never bothered to revert the changes.

 

Thanks a lot!

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Community Beginner ,
Jul 19, 2021 Jul 19, 2021

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You are welcome :)) I'm glad it helped!

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