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Can't get DJI footage to play in Premiere

Community Beginner ,
Jul 22, 2019

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Hey there,

I've had this problem recently where I can't get footage shot on my Mavic or my Osmo to playback in Premiere. I've been shooting on my Mavic for over a year and never had this issue. I've done everything I can think of. I updated my drivers, updated premiere, cleared my cache. I've even deleted and reinstalled Premiere and my graphics drivers with no luck. I worked with support and they basically told me just to run it off the software rather than my graphics card, but if I do it that way, I can't get anything to render anyways.

If anyone has any suggestions they would be greatly appreciated.

Hi stetzonb48674667,

Thanks for confirming that. We are investigating a similar issue with previews. Please try these steps and check if it helps in getting the preview restored.

  • If the preview resolution of Source/Program monitor is set at fractional value (1/2, 1/4, 1/8), then set it to Full.
  • Click the wrench icon in the Source/Program monitor and enable High Quality Playback.
  • If you are still facing the issue, set the Renderer to  Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro? )

Let us know if it helps.

Thanks,

Sumeet

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Can't get DJI footage to play in Premiere

Community Beginner ,
Jul 22, 2019

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Hey there,

I've had this problem recently where I can't get footage shot on my Mavic or my Osmo to playback in Premiere. I've been shooting on my Mavic for over a year and never had this issue. I've done everything I can think of. I updated my drivers, updated premiere, cleared my cache. I've even deleted and reinstalled Premiere and my graphics drivers with no luck. I worked with support and they basically told me just to run it off the software rather than my graphics card, but if I do it that way, I can't get anything to render anyways.

If anyone has any suggestions they would be greatly appreciated.

Hi stetzonb48674667,

Thanks for confirming that. We are investigating a similar issue with previews. Please try these steps and check if it helps in getting the preview restored.

  • If the preview resolution of Source/Program monitor is set at fractional value (1/2, 1/4, 1/8), then set it to Full.
  • Click the wrench icon in the Source/Program monitor and enable High Quality Playback.
  • If you are still facing the issue, set the Renderer to  Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro? )

Let us know if it helps.

Thanks,

Sumeet

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Jul 22, 2019 0
Adobe Employee ,
Jul 22, 2019

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Your system, media drive, and OS info please, Stetzon B?

Kevin

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Jul 22, 2019 0
Adobe Employee ,
Jul 23, 2019

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Hi stetzonb48674667,

As requested by Kevin, we would need those system specifications to troubleshoot the issue properly. Please also confirm if your issue is that you get no preview (blank or a black screen) or is it a choppy playback? Let us know, we’re here to help.

Thanks,

Sumeet

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Jul 23, 2019 0
Community Beginner ,
Jul 23, 2019

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Hi there,

My system is a custom build. Its got 16GB of RAM and an i7-4790 CPU. I'm running Premiere off of a 500 GB SSD designated for my program files, although I'm not sure of the brand. My OS is Windows 10 Pro. And that is correct I get no preview in the Program monitor or the source monitor. Its just black, and sometimes when I pause I get a still image. I've tested the video file with other programs and the video file seems fine.

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Jul 23, 2019 0
Adobe Employee ,
Jul 24, 2019

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Hi stetzonb48674667,

Thanks for confirming that. We are investigating a similar issue with previews. Please try these steps and check if it helps in getting the preview restored.

  • If the preview resolution of Source/Program monitor is set at fractional value (1/2, 1/4, 1/8), then set it to Full.
  • Click the wrench icon in the Source/Program monitor and enable High Quality Playback.
  • If you are still facing the issue, set the Renderer to  Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro? )

Let us know if it helps.

Thanks,

Sumeet

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Jul 24, 2019 0
Community Beginner ,
Jul 24, 2019

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Setting the Program Monitor to Full seemed to do the trick. I enabled High Quality playback as well but setting it to full did fix the issue first.

Thank you!

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Jul 24, 2019 1
Engaged ,
Jul 23, 2019

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Transcode!

Drone footage is usually very processor-heavy to decode. Trying converting your footage into an edit-friendly format like ProRes.

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Jul 23, 2019 1
New Here ,
Jul 28, 2019

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I am having exactly same problem with DJI Mavic 2 Pro video (but other video too) not playing in Source or Program windows in Premiere Pro:

-   This is recent (today was first time in 2 - 3 weeks I've attempted to use Premiere Pro); never had this problem before;

-    I have tried every conceivable fix, including un-installing and re-installing Premiere Pro and Media Encoder;

-     My problem initially was with 4K video from Mavic, but I tried other formats, even cellphone videos - nothing will play;

-     I am running fully-updated Windows 10, 24 GB RAM, plenty of disk space;

-     Spent 2+ hrs in a 'chat' with Driver Update, making sure EVERY driver on my computer is up-to-date;

-     NONE of the 'fixes' suggested  by Sumeet above  have worked;

-     There must be some RECENT glitch or change in Premiere Pro causing this - I've never had this problem before.

All of a sudden, Premiere Pro is useless.  I am desperate.

Any help appreciated.

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Jul 28, 2019 0
New Here ,
Jul 28, 2019

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I forgot to add:

I too have tested the videos in the Microsoft-supplied software and they work fine.

Further, the videos do appear as 'stills' in the Source and Program windows - and the slider can be moved and will show the still image in the video that it is set on, but when the 'right arrow' ('play button'?) is clicked in either the Source or Program window, the video will not play.

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Jul 28, 2019 0
New Here ,
Oct 07, 2019

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I had the same black playback screen problem with a 4k mavic pro video file. Switching the playback resolution from 1/4 to 1/2 fixed the problem. Interestingly, switching back to 1/4 did not recreate the problem again. It stayed fixed. But loading another 4k video file will cause the problem to reappear. Looks like an adobe bug

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Oct 07, 2019 0