Can't import .mp4 P Pro

[iaind74823212]

I am using a Macbook Pro 2019 with 16gb of RAM. I have no problem limporting .mov files (from iPhone) but cannot load .mp4 files from GoPro Hero. What makes this more frustrating is this wasn't an issue just a couple of days ago. I created a sequence containing both formats without fuss but now when I try to open it I am told the .mp4 files use 'unsupported compression'. Is there a way to fix this?

[John T Smith]

Convert GoPro to Cineform to edit https://community.adobe.com/t5/Premiere-Pro/I-can-t-import-4K-video-from-GoPro-Hero-6-to-Premiere-Pr...

[Ann Bens]

Try one of the two or both:

FAQ: How to clean media cache files 

FAQ: How to reset (trash) preferences.

[iaind74823212]

Thanks

I have tried these options and neither worked. The GoPro is quite old and I'm a beginner so have no idea how to convert to Cineform. I don't uderstand how I was able to import the files without a problem the one day and them not work at all the next. This is the very first project I have created in Premiere Pro. 

[Ann Bens · Accepted solution]

Does not matter is the gopro is old.

I still have the Hero 3.

Make new project and import old one. See how that goes.

You are on a mac so Prores seems more obvious then Cineform.

[Harun5CB6]

Bende de benzer sorun var.  Videoların formatını değiştirdim yine düzelmedi sorun. Anlamıyorum açıkcası.