Can't insert imported video clips in Premiere Pro v 15

New Here ,
Mar 13, 2021 Mar 13, 2021

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The videos are already in MP4 format and they're already imported in premiere pro but when i try to insert them in the video, only the audio is included

 

sometimes when i start over, it works like the whole video and audio gets inserted in the timeline but most of the time it doesn't. it's so frustrating

TOPICS
Error or problem, Formats, Import, Performance

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Adobe Community Professional ,
Mar 13, 2021 Mar 13, 2021

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