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Can't install Premiere Pro

New Here ,
Oct 17, 2018

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Good Morning,

I have downloaded the free trial of Premiere Pro to see if this program will meet my needs.  I have tried to install the trial on two different computers, and both times the installer hangs at 13% or 29% installing.  I left it to install overnight and it was still at 29% on my first computer.  I am attaching a screenshot of the installer.

I would love to give this software a try before purchasing.  I am glad I did not purchase this yet as this is frustrating to see this not install.

IMG_2206.jpeg

Hello,

Sorry for the long delay in responding.

No I have not tried Premiere Pro yet.  I will have to try to install it on my desktop PC once I get a replacement motherboard.  The laptops I own are unable to support the software it looks like.  I hope to give it a try in the next month on my desktop!

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Can't install Premiere Pro

New Here ,
Oct 17, 2018

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Good Morning,

I have downloaded the free trial of Premiere Pro to see if this program will meet my needs.  I have tried to install the trial on two different computers, and both times the installer hangs at 13% or 29% installing.  I left it to install overnight and it was still at 29% on my first computer.  I am attaching a screenshot of the installer.

I would love to give this software a try before purchasing.  I am glad I did not purchase this yet as this is frustrating to see this not install.

IMG_2206.jpeg

Hello,

Sorry for the long delay in responding.

No I have not tried Premiere Pro yet.  I will have to try to install it on my desktop PC once I get a replacement motherboard.  The laptops I own are unable to support the software it looks like.  I hope to give it a try in the next month on my desktop!

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Oct 17, 2018 0
Adobe Community Professional ,
Oct 17, 2018

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Does your computer meet minimum requirements?

Adobe Premiere Pro CC System Requirements

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Oct 17, 2018 1
Adobe Employee ,
Oct 17, 2018

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Hi Powerline,

Sorry to hear that you are having trouble installing the latest version of CC apps.

As asked by Ann please check and confirm if your computer is compatible with the latest CC apps.

If your machine meets the minimum system requirements then could you please share the install logs with us so that we can analyze them and check what is causing this, to do this please follow the steps given here: Log Collector Tool.

Awaiting your response.

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Oct 17, 2018 1
Adobe Community Professional ,
Oct 31, 2018

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Moved to Premiere Pro forum.

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Oct 31, 2018 1
Adobe Employee ,
Nov 05, 2018

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Hey there, PowerLine!

Were you ever able to try out Premiere? I'd love to get you that trial.

Let me know!

Caroline

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Nov 05, 2018 1
New Here ,
Nov 17, 2018

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Hello,

Sorry for the long delay in responding.

No I have not tried Premiere Pro yet.  I will have to try to install it on my desktop PC once I get a replacement motherboard.  The laptops I own are unable to support the software it looks like.  I hope to give it a try in the next month on my desktop!

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Nov 17, 2018 0
New Here ,
Jan 11, 2020

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I can't install 

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Jan 11, 2020 0
Explorer ,
Jul 24, 2020

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:)))) Adobe & Windows = Always mean problem !!!
Stable operating system Stable video mounting program Mac OSX and Final Cut Pro switch to never have problems. :))))

 

I've been struggling for a long time for adobe premier, but neither I got support from adobe nor the program worked properly! Whenever I wanted support, the robot came out and there was no human in adobe :)))

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Jul 24, 2020 0
MyerPj LATEST
Adobe Community Professional ,
Jul 24, 2020

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There it is again, same weird post with all those repeated right parenthesis? I'm certain there is something wrong with your computer Evoco. Stand to the left of it and look to the right of the keyboard! It seems to be coming from that direction. 🙂

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Jul 24, 2020 0