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Can't open Premier

New Here ,
Jul 12, 2021 Jul 12, 2021

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It has been almost a week and I have tried everything, I can't open Premier, it gives me this message.  I have uninstalled and Installed several times + other things I have tried. What is the problem? Please help me fix this. 

 

Mirian5FCA_0-1626125458528.png

 

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Community Expert ,
Jul 12, 2021 Jul 12, 2021

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That is a Microsoft problem, so you need a Microsoft solution
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

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Community Expert ,
Jul 12, 2021 Jul 12, 2021

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Yes, as John said, and when testing open PP using the standard Icon/Menu option rather than loading it from a project file as in your screen shot. Also, it's on you to say what is included in your 'everything' otherwise we have to guess. For instance. Did you use the Adobe cleaner when reinstalling?

 

Be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Jul 12, 2021 Jul 12, 2021

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No, I don't know how to do that.  I will try it.. 

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Community Expert ,
Jul 12, 2021 Jul 12, 2021

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Which one? 🙂

 

Regular Icon or the Cleaner?

 

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