Can't open premiere anymore - crashes on launch

[FredrikAhlsen]

Hi

I'm working on several projects with a deadline on thursday, and suddenly premiere won't open.

I've restarted the computer 3 times and even reinstalled Premiere, but it wont open. I even unplugged all my disks (im desperate)

Please help.

I've added a video of the problem showing what's going on.

Note: I can't open any projects or autosaves or anything.

I'm working on a iMac Pro 2017 with mojave and 128 gb 3,2GZ INTEL XEON W

[Mike Dziennik · Accepted solution]

Try holding shift+alt when you open Premiere to reset the preferences. i know you re-installed but preferences could be left behind.

[FredrikAhlsen]

Thanks, that worked!

[Aleon5E78]

Yes it works thanks 😊

[Votex]

Hey.

I have the same problem. The difference is that im using windows 10.

Is there any fix method for windows users?

[MyerPj]

Yes, the same thing. You are resetting user preferences when you do that.

[Mike Dziennik]

You're welcome.