Can't Open Project after 2021 upate

New Here ,
May 03, 2021 May 03, 2021

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While I was working on my project in 2020, Adobe updated to 2021. After closing and re-opening 2021, I can no longer load the project. It get's stuck on the load with with progress bar at about 75%. 

I have tried the following: 

-Restart

-Opening from file> open

-Opening straight from the project file 

-Copying the saved project file to to a new location and then trying to open

-Going backwards in time on my auto-saves

-Deleting my cache and trying to load the project

-Opening in 2020 (error message saying it couldn't open in this version)

-Opening a test project and then trying to open the project I want to open

-Opening a test project and then trying to import the project, resulted in a crash

 

Any advice would be extremely appreciated as I'm looking at 4 days of work possibly lost. 

TOPICS
Crash, Editing, Error or problem

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Adobe Employee ,
May 08, 2021 May 08, 2021

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Hi there,

 

We're sorry about the poor experience. Please try these steps to isolate any workspace corruption issue that might be causing the project to crash.

  • Create a new project
  • Navigate to Window > Workspaces > Editing
  • Window > Workspaces > Reset to Saved Layout
  • Window > Workspaces > uncheck Import Workspace from Projects
  • File > Import, navigate to the project file & import it

Importing the project may take some time depending on the size of the project. 

Let us know if it helps.

 

Thanks,

Sumeet

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