cannot hear sound in playback

[kdwpilgrim1]

I have most current Premiere Pro. I can see the sound bars in the monitor and I can hear the sound when I play the exported video, but I cannot hear it in the monitor during playback. I've checked the audio hardware preferences and all seems fine. The track is not muted. Any suggestions as to what obvious tweak I am missing?

[Carlos Ziade]

can you please share your audio hardware preferences?

[kdwpilgrim1]

[Richard M Knight]

Try setting the default input to none. 

[kdwpilgrim1]

Unfortunately that did not work. I will try Carlos_Ziade's advice and update my sound device. Odd thing is that when I export the video and play it on my computer, I can hear the audio just fine.

[Carlos Ziade]

if what Richard advised does not work, try to update your sound device

[kdwpilgrim1]

Richard's advice did not work, unfortunately. I will try to update the sound device.

[Ann Bens]

Do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.

 

[neil wilkes]

That's a neat trick, Ann.

I had got into the habit of uploading a photo from computer (which also works) but simple drag/drop is even faster.

It definitely does not work properly when you attach a file though - as you say, this means we have to download images. This is plainly bonkers on the part of the forum coders however, as it used to work with attaching an image and inserting in line - just as it is with countless other forums, so I can understand the confusion some folks are having with this as I was one of them until recently too.

[Ann Bens · Accepted solution]

Set input to none and output to speakers.

See how that goes.

[kdwpilgrim1]

HURRAY! That worked!! Thank you.

[NikeGDS]

Thank you so much. That worked for me after weeks of searching for help.

Best

Niki