cannot hear sound in playback

Explorer ,
Jun 23, 2020 Jun 23, 2020

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I have most current Premiere Pro. I can see the sound bars in the monitor and I can hear the sound when I play the exported video, but I cannot hear it in the monitor during playback. I've checked the audio hardware preferences and all seems fine. The track is not muted. Any suggestions as to what obvious tweak I am missing?

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 23, 2020 Jun 23, 2020
Set input to none and output to speakers. See how that goes.

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Adobe Community Professional ,
Jun 23, 2020 Jun 23, 2020

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can you please share your audio hardware preferences?

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Explorer ,
Jun 23, 2020 Jun 23, 2020

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2020-06-23 (1).png

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Adobe Community Professional ,
Jun 23, 2020 Jun 23, 2020

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Try setting the default input to none. 

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Explorer ,
Jun 23, 2020 Jun 23, 2020

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Unfortunately that did not work. I will try Carlos_Ziade's advice and update my sound device. Odd thing is that when I export the video and play it on my computer, I can hear the audio just fine.

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Adobe Community Professional ,
Jun 23, 2020 Jun 23, 2020

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if what Richard advised does not work, try to update your sound device

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Explorer ,
Jun 23, 2020 Jun 23, 2020

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Richard's advice did not work, unfortunately. I will try to update the sound device.

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Adobe Community Professional ,
Jun 23, 2020 Jun 23, 2020

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embed.jpg


Do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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That's a neat trick, Ann.

I had got into the habit of uploading a photo from computer (which also works) but simple drag/drop is even faster.

It definitely does not work properly when you attach a file though - as you say, this means we have to download images. This is plainly bonkers on the part of the forum coders however, as it used to work with attaching an image and inserting in line - just as it is with countless other forums, so I can understand the confusion some folks are having with this as I was one of them until recently too.

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Adobe Community Professional ,
Jun 23, 2020 Jun 23, 2020

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Set input to none and output to speakers.

See how that goes.

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Explorer ,
Jul 01, 2020 Jul 01, 2020

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HURRAY! That worked!! Thank you.

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New Here ,
Feb 14, 2021 Feb 14, 2021

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Thank you so much. That worked for me after weeks of searching for help.

 

Best

Niki

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