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cannot import mp4 fils to premeire

New Here ,
Sep 11, 2020

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I have cs2 and cannot import mp4 files. get the message that it is not a supported file format. Tried

 

Go to Premiere Pro Preferences > Media > uncheck "Enable hardware acceleration decoding (requires restart)." Then Save, Quit Premiere Pro, delete your Media Cache folders, launch Premiere Pro and import your files again.  do not have the option of  Enable hardware acceleration decoding

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Export, Import

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cannot import mp4 fils to premeire

New Here ,
Sep 11, 2020

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I have cs2 and cannot import mp4 files. get the message that it is not a supported file format. Tried

 

Go to Premiere Pro Preferences > Media > uncheck "Enable hardware acceleration decoding (requires restart)." Then Save, Quit Premiere Pro, delete your Media Cache folders, launch Premiere Pro and import your files again.  do not have the option of  Enable hardware acceleration decoding

TOPICS
Export, Import

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41

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 11, 2020 0
Adobe Community Professional ,
Sep 11, 2020

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is this Creative Suite 2?  If so, this is very old software and that's probably the source of your problem.  There are many 3rd party utilities available to transcode to a format that will work with CS2.  The list of formats that you can export to will probably give you a clue to a suitable format.

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