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Cannot import videos made with iOS 11 (iPhone 7)

New Here ,
Sep 28, 2017

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Ever since updating my iPhone 7 Plus to iOS 11, I've been unable to import videos taken with that phone into Adobe Premiere Pro 2017.1.2 (Mac). I understand that this has something to do with the new HEVC file format that iOS 11 uses to save videos to the iPhone file system. I'm sure there are a thousand ways to convert these videos, but that takes tons of time that should be used editing videos. Is there some codec that can be installed into Premiere to correct this import problem, or will there be a fix for this in a future Adobe update?

Thank you.

2B.  Test other media. -- It sometimes happens that a particular problem is specific to one media type, so testing other supported camera media is a good troubleshooting step.  (I should note that cell phone and video game footage are NOT suitable media.  If you intend to edit with professional software, use a proper camera rather than your phone, and use a hardware recorder for screen capture...

Thanks for your reply, but I'm afraid "change your equipment" is not a suitable answer. The question is that Premiere WAS able to import iPhone videos before the iOS 11 update, and now it doesn't. It appears that the author of this article has some pet peeve with people using cell phones as their video equipment, but this suggestion doesn't answer the question.

Nonetheless, I found an answer/workaround. For those of you who are having this same trouble, follow these instructions:

  1. On your iPhone, go to Settings > Camera > Formats > change "High Efficiency" to "Most Compatible".

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Cannot import videos made with iOS 11 (iPhone 7)

New Here ,
Sep 28, 2017

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Ever since updating my iPhone 7 Plus to iOS 11, I've been unable to import videos taken with that phone into Adobe Premiere Pro 2017.1.2 (Mac). I understand that this has something to do with the new HEVC file format that iOS 11 uses to save videos to the iPhone file system. I'm sure there are a thousand ways to convert these videos, but that takes tons of time that should be used editing videos. Is there some codec that can be installed into Premiere to correct this import problem, or will there be a fix for this in a future Adobe update?

Thank you.

2B.  Test other media. -- It sometimes happens that a particular problem is specific to one media type, so testing other supported camera media is a good troubleshooting step.  (I should note that cell phone and video game footage are NOT suitable media.  If you intend to edit with professional software, use a proper camera rather than your phone, and use a hardware recorder for screen capture...

Thanks for your reply, but I'm afraid "change your equipment" is not a suitable answer. The question is that Premiere WAS able to import iPhone videos before the iOS 11 update, and now it doesn't. It appears that the author of this article has some pet peeve with people using cell phones as their video equipment, but this suggestion doesn't answer the question.

Nonetheless, I found an answer/workaround. For those of you who are having this same trouble, follow these instructions:

  1. On your iPhone, go to Settings > Camera > Formats > change "High Efficiency" to "Most Compatible".

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Sep 28, 2017 2
LEGEND ,
Sep 28, 2017

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Step 2b below will solve this.

Unofficial Premiere Pro Troubleshooting Guide

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Sep 28, 2017 0
New Here ,
Sep 28, 2017

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2B.  Test other media. -- It sometimes happens that a particular problem is specific to one media type, so testing other supported camera media is a good troubleshooting step.  (I should note that cell phone and video game footage are NOT suitable media.  If you intend to edit with professional software, use a proper camera rather than your phone, and use a hardware recorder for screen capture...

Thanks for your reply, but I'm afraid "change your equipment" is not a suitable answer. The question is that Premiere WAS able to import iPhone videos before the iOS 11 update, and now it doesn't. It appears that the author of this article has some pet peeve with people using cell phones as their video equipment, but this suggestion doesn't answer the question.

Nonetheless, I found an answer/workaround. For those of you who are having this same trouble, follow these instructions:

  1. On your iPhone, go to Settings > Camera > Formats > change "High Efficiency" to "Most Compatible".

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Sep 28, 2017 13
Adobe Employee ,
Sep 28, 2017

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Hi JasonB,

It appears that the author of this article has some pet peeve with people using cell phones as their video equipment, but this suggestion doesn't and aswer the question.

Sorry about that. We have some Premiere Pro users here on the forum that take umbrage with customers using consumer and mobile gear. This is not great advice, as some workflows are viable with mobile phones (especially, if you transcode the footage after acquiring it).

Kindly ignore the tone of that advice, it was meant to assist you, but certainly comes off as unhelpful.

I'm glad you were able to solve your issue by merely changing the settings. Great! Personally, I use FilmicPro to acquire footage on my iPhone. Works excellent.

Thanks,
Kevin

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Sep 28, 2017 5
Community Beginner ,
Sep 29, 2017

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So what about for those of use who already have footage recorded with the new IOS 11 device? I cannot go back in time and re-record those videos.... any other advice to make this work?

I looked the new IOS settings and it looks like the videos are recorded using codec HEIF/HEVC

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Sep 29, 2017 6
Adobe Community Professional ,
Sep 29, 2017

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It looks like you can have the iPhone convert the files to H.264 for export to your computer:

iOS 11, HEVC, HEIF: Learn all about the new video and photo formats

MtD

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Sep 29, 2017 3
Community Beginner ,
Sep 30, 2017

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Thanks @Meg The Dog, I'll leave here for prosperity in case anyone else encounters this issue. I had to import my videos using the Photos app in Windows 10 and that somehow converted the codec to a useful one. Here are the instructions I followed:

https://support.microsoft.com/en-us/help/4027134/windows-import-photos-and-videos-from-phone-to-pc

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Sep 30, 2017 0
Participant ,
Oct 01, 2017

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Just to throw this out there I am an award winning iPhone photographer and videographer and I too cannot import my new 240 FPS 1080p 4k 60FPS videos into premiere. Reason: The iPhone 8 will only allow these formats when recording in HEVC/h.245 so the question is, when will adobe support these? (the same applies to lightroom and HEIF, but another thread I suppose)

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Oct 01, 2017 6
Adobe Employee ,
Oct 30, 2017

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It looks like you can have the iPhone convert the files to H.264 for export to your computer:

iOS 11, HEVC, HEIF: Learn all about the new video and photo formats

MtD

On Mac, QuickTime should also do it. For PC, try Handbrake.

Thanks,
Kevin

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Oct 30, 2017 0
Adobe Employee ,
Oct 30, 2017

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Hi TristanNYC,

so the question is, when will adobe support these?

Soon, we hope. Sorry, I can't give out specific dates.

Regards,
Kevin

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Oct 30, 2017 0
Community Beginner ,
Nov 01, 2017

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I would also very much like for this to be fixed.

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Nov 01, 2017 0
Community Beginner ,
Nov 11, 2017

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I edit iphone video all the time. I updated my mac to "High Sierra" so now that will play videos using the new HVEC codec.

But Premiere won't yet, please update asap.

One work around we did was have my buddy TEXT me the video files instead of dropbox ... that kicked them into H264.

and a side note...  I work at Fox News ... video coming out of the iPhone is better than a lot of our broadcast cameras, just shoot in landscape mode for god's sake!!

peace out,

happy editing.

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Nov 11, 2017 3
Community Beginner ,
Nov 11, 2017

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please hurry with the update!

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Nov 11, 2017 0
Community Beginner ,
Nov 17, 2017

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Hi Kevin,

Just wondering if there was any update? Also, just so you know, at the moment the page with the list of supported formats still lists both HEVC and MOV without any note to mention that HEVC MOVs are not supported anywhere, as far as I can see.

Thanks

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Nov 17, 2017 0
Adobe Employee ,
Nov 17, 2017

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Hi Jameyhoward,

Just wondering if there was any update?

No, sorry.

just so you know, at the moment the page with the list of supported formats still lists both HEVC and MOV without any note to mention that HEVC MOVs are not supported anywhere

That should probably be listed in a known issues doc. I will see to it.

Thanks,
Kevin

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Nov 17, 2017 0
New Here ,
Mar 26, 2018

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In fact, what you said also can be effective when it comes to HEIC image, which is also released with iOS 11. You can go to the camera setting to choose "Most Compatible". However, it is workable only for the images saved at a later time. For the existing images, you also have to take the aid of heic converter portable tool.

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Mar 26, 2018 0
New Here ,
Oct 05, 2018

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Ahh so it would seem you'd want to actually connect the iPhone and use the Image Capture application.  I was getting lazy and using Airdrop which did not convert the files upon transfer. 

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Oct 05, 2018 0
Engaged ,
Apr 25, 2019

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I like your style.  Yes, people choose the best equipment they can, and I applaud the questioning party for trying to ingest the media before use.  Your camera type is unimportant when you ingest first, and recode the frames properly, filing in missing frames with full replacements.

I've gotten a lot of flack from gamers and youtubers who UPPERCASE all over the place about how they have deadlines and their equipment shouldn't matter when editing.  It shouldn't, but if you don't repair any breakages in media created by your equipment you will always get the old "garbage in, garbage out" problem.  Ingesting usually takes out the "know your equipment" necessity, however, when it comes to APPLE proprietary formats, that is never the case.

High Efficiency only works when opening on a mac in an apple provided program, and even then you get some issues from time to time.  The more compatible video settings are ubiquitous and provided as a catch all and they can "first look bad and make them come back to you for help, provide help with a simple workaround and make them love you again so they are more invested and feel like they know more than the average joe."  It's a common APPLE marketing ploy, and they do it often because it tends to keep people attached.

Having the "High Efficiency" version work only on apple software is a way of saying "you'll have to buy the rest from us to get the better sttuff."  Again, marketing.

Great job with the fix.  Glad to see some people here who are sticklers for good workflow design and practice.

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Apr 25, 2019 0
Community Beginner ,
Nov 13, 2019

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Ios 11. Tried your work around but in settings - camera there's no FORMAT option

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Nov 13, 2019 0
New Here ,
Jan 20, 2020

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so what do you do?

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Jan 20, 2020 0
Cara5F8E LATEST
58m ago

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I converted my .mov file to .mp4 using Handbrake, but when pulling the .mp4 file over from my source view into my timeline, premiere pro still won't let me drop the video in. Help!

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58m ago 0
Participant ,
Oct 08, 2017

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Yes the "correct answer" unfortunately doesn't resolve things for existing HEVC videos. The "import using the Windows photo app" also doesn't work for me (the imported file is still unrecognized by APP, so I assume it was imported as HEVC). Other random conversion apps I've tried work, but quality is low and none seem to support higher frame rates. So that's not a real solution.

I did get a prompt initially in Premiere to install a codec, which I accepted. But it didn't change anything, the HEVC files still aren't recognized by Premiere (latest version). I tried uninstalling/re-installing Premiere to re-initiate that prompt just in case something went wrong initially - uninstalling/reinstalling did nothing, no new prompt, files still aren't recognized.

Annoyed at Apple for changing this setting w/o notification. Can someone from Adobe comment on support timeline for these files?

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Oct 08, 2017 3
Participant ,
Oct 08, 2017

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I have found a way around it for now, complete pain in the arse, but it works until we get native support from Adobe.

http://www.tristanpope.com/portfolio/iphone-8-first-impressions/

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Oct 08, 2017 1
Participant ,
Oct 08, 2017

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Update: Tried the Windows Photo App import method again after seeing TristanNYC's post and it did work for me.Tried it after seeing emmbec's suggestion initially and it didn't work, but realizing now that's because I copied to a USB drive to avoid how fickle the Iphone's connection can be to a a PC via USB.

Looks like you have to use the import method directly from the iphone.

Not ideal, but way better than my screen recorder method and has broader applicability.

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Oct 08, 2017 0
Participant ,
Oct 08, 2017

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I found an non-ideal solution, but it sort of works for some cases.

I used the screen recorder on iOS11 to playback my footage in slow motion.

The screen recoder clip can then be recognized by Premiere. Quality is limited to 1080, but at least you can get the super slow motion clips converted. Quality seems acceptable.

Lame but might allow me to use these clips.

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Oct 08, 2017 0
New Here ,
Oct 24, 2017

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LOOOL , bet I could shoot something better with my iphone 8 plus than mr. conventional.

ANYWAY, for people struggling with the problem, if you choose "High Efficiency" in IOS 11 in your camera setting you will be able to shoot 4K 60FPS or 1080 240FPS, BUT PREMIERE wont recognize the codec when importing. If you switch to "Most Compatible" you will be able to import in PREMIERE but without the improved settings that most people bought the CAMERA for in the first place.

ADOBE doesnt support APPLE'S new conversion formats through video form as of this moment. Youd think the new update would have fixed that but it has not.

Best option I use is a software called WinX HD Video Converter Deluxe for PC. Import your footage and seems to only downgrade the video quality slightly when shooting in 4K 60FPS, but is DEFINITELY SUITABLE. for now.

HOLLA !

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Oct 24, 2017 1
Adobe Employee ,
Oct 24, 2017

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JasonB,

The iPhone works great as a 4K camera, but I don't use the native Camera app since it often shoots in variable frame rates, which simply are not yet supported in Premiere Pro. I use the FilmicPro app and it works flawlessly. You might give it a try.

Thanks,
Kevin

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Oct 24, 2017 0
Community Beginner ,
Oct 27, 2017

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Hi Kevin,

I think what people are really asking here is can you give a rough date when Premiere will support Apple's new formats natively, please?

FilmicPro might be a workaround in some situations but it's not a proper solution to the issue. It wouldn't work for me, certainly. I'm a video professional but I also use Premiere for editing vids at home, movies of my daughter growing up etc etc. Moments that were captured quickly when I just turned my phone on and swiped from the lockscreen to get to the camera as fast as possible to capture something cute she was doing, etc etc. All recorded in the stock Camera app in Apple's format.

But, being a video pro, I still have my settings set high (will be using 4k60 a lot with the new phone, why wouldn't I want to take advantage of that?) so I have no choice but to use the new format.

As with many things in the tech industry, when Apple make it a standard other companies have to play catch-up so I appreciate there might be developers over at Adobe running about trying to work out the roadmap for this (I'd be worried if you DIDN'T to be honest) but if you could give a rough timescale that would help a lot.

Thanks

Jamey

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Oct 27, 2017 2
Community Beginner ,
Oct 27, 2017

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Also, on the official list of supported file formats it says that both HEVC and Mov containers are supported:

Premiere Pro CC supported file formats

And iOS 11's new format is exactly that - an HEVC (h.265) stream inside a Mov container, so I'm puzzled as to why it wouldn't be compatible?

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Oct 27, 2017 1
Adobe Employee ,
Oct 30, 2017

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Hi Jameyhoward.com,

can you give a rough date when Premiere will support Apple's new formats natively, please?

No, sorry, but I am not allowed to answer any "when" questions. Apologies.

FilmicPro might be a workaround in some situations but it's not a proper solution to the issue. It wouldn't work for me, certainly.

Just giving you advice around something that works for me. Sorry it wouldn't work out because of your issues. I just like it a lot for my personal projects.

Moments that were captured quickly when I just turned my phone on and swiped from the lockscreen to get to the camera as fast as possible to capture something cute she was doing, etc etc.


I put apps I want to quick access to in the dock. See if that might work for you as an alternative. There are much better quality and workflow options if you shoot DNG with Lightroom CC (mobile) & FilmicPro to avoid transcoding.

But, being a video pro, I still have my settings set high (will be using 4k60 a lot with the new phone, why wouldn't I want to take advantage of that?) so I have no choice but to use the new format.


OK, but you'll still need to transcode it—not because it's in variable frame rate but because the codec is not supported. Sorry.

As I understand it from engineering, HEVC inside a .mov wrapper is currently not working with Premiere Pro. We do know about that specific issue and are working on a fix for a future version of Premiere Pro. HEVC is supported in other wrappers at this time (like .mp4), just not .mov.

As with many things in the tech industry, when Apple make it a standard other companies have to play catch-up so I appreciate there might be developers over at Adobe running about trying to work out the roadmap for this (I'd be worried if you DIDN'T to be honest) but if you could give a rough timescale that would help a lot.

FWIW, this workflow is not working with Apple applications, like FCP X, at all, either (nor with any other NLE).

but if you could give a rough timescale that would help a lot.


Wish I could! If there are any other questions I can answer for you, let me know.

Regards,
Kevin

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Oct 30, 2017 0
Adobe Employee ,
Oct 30, 2017

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Hi Jameyhoward.com,

Also, on the official list of supported file formats it says that both HEVC and Mov containers are supported:

Premiere Pro CC supported file formats

Right! There's an error there because HEVC inside a .mov codec is not supported currently. I will tell the documentation lead about that.

And iOS 11's new format is exactly that - an HEVC (h.265) stream inside a Mov container, so I'm puzzled as to why it wouldn't be compatible?

The team is aware of this shortcoming. As I just wrote, it's an issue they're working on. From what I understand, Apple doesn't even have this working with FCP X yet.

The other compatiblity issue is variable frame rates are not supported in Premiere Pro. The native Apple Camera app shoots mainly in VFR mode. This is an additional issue that we are working on.

You can file these issues here.

Thanks,
Kevin

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Oct 30, 2017 0
Community Beginner ,
Nov 01, 2017

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Kevin-Monahan  wrote

FWIW, this workflow is not working with Apple applications, like FCP X, at all, either (nor with any other NLE).

I can't comment on FCP but I believe that the current version of iMovie can import these new-format files fine. I think there is a limitation with being able to export them in 4k60 (you have to drop to 30fps apparently) which hopefully will be addressed by Apple soon.

I guess the question is who's going to fix it first - will Adobe fix their import before Apple fix their export? RACE!!!

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Nov 01, 2017 0
New Here ,
Jan 07, 2019

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Hi Guys!

I've been all through this entire thread trying to find a solution to convert files already shot and uploaded to Google and didn't find anything that helped. The files played fine on Google Drive, but once downloaded and imported to Premiere they only played around 57 seconds, then the visual skipped back to the beginning of the file while the audio continued. I tried converting the files in Media Encoder but it didn't help.

The only workaround I found was opening the files within Google drive through a third-party online converter (mov to mov - CloudConvert ). These files unfortunatly still do not play in Premiere, but they work fine in iMovie. Ironic really that I pay for the full Adobe Creative Suite, but have to use free software to work with the new apple files...

l.

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Jan 07, 2019 0
New Here ,
Aug 17, 2020

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Thanks for the tip on the (mov to mov - CloudConvert)!

I was able to transcode the footage from iPhone XS and use it in Prelude CS6 and Premiere Pro CS6.  Actually really fast and painless!  Thanks again!

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Aug 17, 2020 0