Cannot Install Premiere Pro on Windows 10

New Here ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

I have a Windows 10 laptop. I was running the newest version of Premiere Pro this fall. I believe it was 13.

The laptop was reformatted. When we went to re install Adobe Premiere Pro, the newest version was released (14). Now I cannot install any version of Adobe Premiere Pro. I get a "Not Compatible" error message (I attached a screenshot below). I actually get this message for almost all of the Adobe Creative Suite apps. I have the adobe creative cloud program installed on the computer. 

Please help as I cannot install any version of Adobe Premiere Pro.

 

image (1).png

Views

88

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

What version number of W10??

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

Thanks for getting back. I will have to look into it and let you know. It is a laptop being used by one of my students. Who ran into the issue after the machine had to reformat. I will look into the driver issue. Are there any known issues for getting the "Not compatible" message? As it was working fine for a couple months. Also, is there a way to install an older version? The older version was working fine for the student. 

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Premiere Pro forum.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

LATEST

Are there any known issues for getting the "Not compatible" message? As it was working fine for a couple months.

The latest versions require NVIDIA Studio Drivers, not Game Drivers.

 

Also, is there a way to install an older version?

You can only install the current version and one previous version.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines