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Cannot launch premiere pro

New Here ,
Oct 27, 2020

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Hello everyone.

Somthing got updated and today I cannot launch Premiere pro.
It gets stucked to "Welcome screen" and never opens. I tried to my second PC at home with the same cloud account, and oppens !!1

What should I look for and fix the issue ?

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Cannot launch premiere pro

New Here ,
Oct 27, 2020

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Hello everyone.

Somthing got updated and today I cannot launch Premiere pro.
It gets stucked to "Welcome screen" and never opens. I tried to my second PC at home with the same cloud account, and oppens !!1

What should I look for and fix the issue ?

TOPICS
Error or problem

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35

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Oct 27, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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Hi @Kostas5F9F ,

 

Reset the preferences and cache on your problem PC.

 

Hold down Shift-Alt (Windows) or Shift-Option (Mac OS).  Keep these keys in and start up Premiere Pro. You can release the Shift-Alt keys or Shift-Option keys when the splash screen appears.

 

Good luck

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New Here ,
Oct 27, 2020

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I have tried this solution but did not work.

I uninstalled the program anr re installed it but did not work either.

I tried all my other programmes such as, Photoshop, Illustrator, After Effects, Bridge, In design... and all of them work great.

Thelast thing I did is to downgrade Premiere but did not have any luck !!!.

Is there any ideas ?

Thanks a lot

 

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