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Cannot Open Premiere Pro Project on Another Computer

Community Beginner ,
Feb 09, 2018

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Hello everyone,

I was told to post about my issue here after Adobe Customer Support failed to help me in any way. (In fact, my experience with customer support was one of the worst I have had in the last couple of years - total disaster! And I know what I'm talking about: I worked in customer service myself for a while. Is there any place I can complain about the lack of support?)

The situation: I have a project on PC A, where it works without any issues. I want to transfer the project to PC B to continue working there. However, on PC B, the project cannot be opened ("The project could not be loaded it may be damaged or contain outdated elements."). I have tried various ways of transferring the project (using the Project Manager, copying the folder and used media manually etc.) - to no avail.

PC A is running Windows 7, PC B is running Windows 10. Both are using the most recent version of Premiere Pro version (12.0.1 Build 69).

Creating new projects on PC B works without any issues. I will gladly provide any addition information if needed!

Cheers

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Cannot Open Premiere Pro Project on Another Computer

Community Beginner ,
Feb 09, 2018

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Hello everyone,

I was told to post about my issue here after Adobe Customer Support failed to help me in any way. (In fact, my experience with customer support was one of the worst I have had in the last couple of years - total disaster! And I know what I'm talking about: I worked in customer service myself for a while. Is there any place I can complain about the lack of support?)

The situation: I have a project on PC A, where it works without any issues. I want to transfer the project to PC B to continue working there. However, on PC B, the project cannot be opened ("The project could not be loaded it may be damaged or contain outdated elements."). I have tried various ways of transferring the project (using the Project Manager, copying the folder and used media manually etc.) - to no avail.

PC A is running Windows 7, PC B is running Windows 10. Both are using the most recent version of Premiere Pro version (12.0.1 Build 69).

Creating new projects on PC B works without any issues. I will gladly provide any addition information if needed!

Cheers

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Feb 09, 2018 0
Adobe Community Professional ,
Feb 09, 2018

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Create a new project on PC B and import the project into it.

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Feb 09, 2018 2
Community Beginner ,
Feb 09, 2018

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Hi Peru Bob,

thank you for the suggestion. How long can the import take? I started it roughly an hour ago and it feels like nothing is happening (no progress on the progress bar and Premiere doesn't seem to use any noticeable resources when looking at the task manager). The project contains only a handful of video files, an audio track and some simple transitions.

Cheers,

Martin

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Feb 09, 2018 0
Adobe Community Professional ,
Feb 09, 2018

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It shouldn't take that long.

Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

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Feb 09, 2018 1
Community Beginner ,
Feb 10, 2018

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I reset the preferences (and cleared the plugin cache, just in case). Unfortunately, nothing changed (opening the project still results in the same error message and importing doesn't seem to do anything).

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Feb 10, 2018 0
LEGEND ,
Feb 10, 2018

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Both are using the most recent version of Premiere Pro version (12.0.1 Build 69).

How exactly have you determined that?

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Feb 10, 2018 1
Adobe Community Professional ,
Feb 10, 2018

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Jim_Simon  wrote

Both are using the most recent version of Premiere Pro version (12.0.1 Build 69).

How exactly have you determined that?

Good point, Jim.

I had a situation where the CC App said I had 12.0.1 when in actuality 12.0.0 was installed.  I had to do a repair install of the CC App.

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Feb 10, 2018 1
Community Beginner ,
Feb 10, 2018

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I checked Help --> About in Premiere Pro on both devices.

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Feb 10, 2018 0
Adobe Community Professional ,
Feb 11, 2018

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Just to narrow down the possibilities, create a very simple project on PC A and see if you can open that one on PC B.

Do you have any plugins? E.g. you may not have fully updated them on PC B.

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Feb 11, 2018 0
LEGEND ,
Feb 11, 2018

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OK.

Try Steps 2E and F below, one at a time.  Report back.

Unofficial Premiere Pro Troubleshooting Guide

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Feb 11, 2018 0
Community Beginner ,
Feb 13, 2018

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Thanks for the suggestions!

Creating a new project and copying it works - I can open it on PC B.

I'm not using any plugins.

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Feb 13, 2018 0
Community Beginner ,
Feb 13, 2018

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I tried both - unfortunately with no success.

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Feb 13, 2018 0
Explorer ,
Sep 20, 2020

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Thanks for this post. Importing worked for me, when opening the project would not.

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Sep 20, 2020 0