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Canon 5D Mark IV - Large files available in camera not recognized by Windows

Explorer ,
Mar 20, 2017

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Hi,

A few days ago I recorded a kind of video tutorial. I recorded 23 takes in 4K. Most of the takes are short, below 1 minute, and stay below 4 Gb each. However, 3 takes were a few minutes long.

Those long takes are available if I play them inside the camera, via the LCD screen. However, when I connect the USB cable, Windows shows them as 0 Kb. Adobe imports only 20 of the 23 takes. I have tried using Adobe Encoder to re-encode them using the camera's USB as the source, but it does not recognize them. I have also tried using Handbrake, but the same happens.

I have a couple of questions if you don't mind:

- Is it possible to retrieve these large files somehow? How do bigger productions do it then?

- If not, is it possible to convert them using the camera as the source?

- If not, does the camera have a built in option to convert to MP4 for example?

- What would you do?

Thanks.

Robert

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Canon 5D Mark IV - Large files available in camera not recognized by Windows

Explorer ,
Mar 20, 2017

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Hi,

A few days ago I recorded a kind of video tutorial. I recorded 23 takes in 4K. Most of the takes are short, below 1 minute, and stay below 4 Gb each. However, 3 takes were a few minutes long.

Those long takes are available if I play them inside the camera, via the LCD screen. However, when I connect the USB cable, Windows shows them as 0 Kb. Adobe imports only 20 of the 23 takes. I have tried using Adobe Encoder to re-encode them using the camera's USB as the source, but it does not recognize them. I have also tried using Handbrake, but the same happens.

I have a couple of questions if you don't mind:

- Is it possible to retrieve these large files somehow? How do bigger productions do it then?

- If not, is it possible to convert them using the camera as the source?

- If not, does the camera have a built in option to convert to MP4 for example?

- What would you do?

Thanks.

Robert

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Mar 20, 2017 0
Most Valuable Participant ,
Mar 20, 2017

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Use a card reader instead of trying to read the file using the camera's USB port. When you connect a camera to Windows it doesn't treat it like a regular external drive, and all manner of strange things often happen.

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Mar 20, 2017 0
Explorer ,
Mar 25, 2017

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I have tried the card reader in both Windows and Mac. Windows still shows 0 KB, and Mac gives me an error when I try to export the takes into an external hard drive. I am wondering if this has to do with the Format type of the card and my computer.

I might need to re-shoot the thing.

Nevertheless, is there a setting in the camera to force it to make a new file every 2-3GB for example? I don't have issues with files below 4GB.

Thanks.

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Mar 25, 2017 0
Explorer ,
Mar 29, 2017

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For future viewers: I have continued the conversation below, which I still have to test:

How to import large video files from Canon 5D Mark IV?: Canon EOS-1D / 5D / 6D Talk Forum: Digital P...

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Mar 29, 2017 0
New Here ,
Sep 23, 2020

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I am having the issue. My video (canon-log) file was 13 GB. I used both card readers, image capture and EOS Utility to no avail. Let me know if anyone has figured it out.

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 24, 2020

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are you copying the files to a local drive first?  that's probably a good idea.  And make sure the drive is formatted in something besides FAT32 which has a file size limitation of about 4 gigs...and that there is sufficient empty space on the drive.    post back if this helped or not...

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Sep 24, 2020 1