Cant' extract audio

Explorer ,
Sep 02, 2018 Sep 02, 2018

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Hi,

I can't extract audio from MOV files.

I get an error message saying:

'Encode operation 0 of 1 failed for file

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correct answers 1 Correct Answer

Adobe Community Professional , Sep 02, 2018 Sep 02, 2018
Please make sure that the app is up to date. You May also want to try Media Encoder.

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Adobe Community Professional ,
Sep 02, 2018 Sep 02, 2018

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Please make sure that the app is up to date. You May also want to try Media Encoder.

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Adobe Employee ,
Sep 28, 2018 Sep 28, 2018

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Hi paulp50490746,

Sorry for the trouble. Have you tried the steps recommended by RobShultz? Is the issue resolved?

Please let us know if you need any assistance.

Thanks,

Vidya

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New Here ,
May 03, 2021 May 03, 2021

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Having same exact issue with updated version - anyone find a solution? Did not have an issue with older versions in the past. Only with 2019 and 2020 Premiere 

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