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Cant import GH5 footage without Premiere crashing

New Here ,
Aug 03, 2020

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Hello,

I recently purchased a Panasonic GH5. I for some reason can't import my 4k footage into adobe premiere. Whenever I try, the program freezes and crashes while trying to import. I can import 1080p footage just fine. I've tried multiple different 4k files. I also cant import the 4k files into media encoder, but can play them just fine in VLC Media player and even the default windows media player. This is beyond frustrating, I have tried researching why this happens and haven't found anything helpful.

 

Thanks in advance.

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Crash, Import

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Cant import GH5 footage without Premiere crashing

New Here ,
Aug 03, 2020

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Hello,

I recently purchased a Panasonic GH5. I for some reason can't import my 4k footage into adobe premiere. Whenever I try, the program freezes and crashes while trying to import. I can import 1080p footage just fine. I've tried multiple different 4k files. I also cant import the 4k files into media encoder, but can play them just fine in VLC Media player and even the default windows media player. This is beyond frustrating, I have tried researching why this happens and haven't found anything helpful.

 

Thanks in advance.

Topics

Crash, Import

Views

35

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Aug 03, 2020 1
Adobe Community Professional ,
Aug 03, 2020

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Hello,

can you provide us with all your pc specs and Premiere pro version please

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Aug 03, 2020 0
New Here ,
Aug 04, 2020

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Hi,

 

Brand new laptop, Intel i7, RTX 2070, 32 gb ram. 

My premiere pro is also the latest version. 

 

I believe I may have fixed the issue. a lot of my files were being corrupted in camera for some reason. I formatted my SD card and haven't been having problems. 

 

Thank you anyways kind sir

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Aug 04, 2020 1