cant open media encoder. what version of premiere does it need?

Enthusiast ,
Mar 17, 2021 Mar 17, 2021

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I have adobe premiere 13.1.5 installed,

Screenshot_20210317202315.png

Screenshot_20210317201104.png

 

I`m trying to INGEST, however it reads media encoder needs to be installed,

Screenshot_20210317202210.png

but it is installed, and updated. 

version 15. I tested it prior to deleting two older versions, of media encoder. But now I cannot open it.

Please note I have adobe 13.1.5 because any version higher than this requires DCH drivers which I cannot put on my PC because its a flatscreen sealed at the back and I cannot afford new hardware at this time.

when I try and open media encoder, even with right click run as administrator, the blue circle starts spinning, but nothing happens. 

Screenshot_20210317202440.png

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 21, 2021 Mar 21, 2021
Unfortunately AME 3.1.5 is no longer available. Might want to try Support.

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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Hi @bluefire777 ,

 

You might have an incomplete or damaged installation.

 

Uninstall Media Encoder from the CC App, and reinstall it. That should hopefully repair any install issues.

 

Good luck

mj

 

MSD Star Grey-01.pngMohammed Jogie | MSD |
Adobe ACA | ACE | ACI | ACP | CA | UGM |
MISTD | Ico-D | IxDA | PADI | C&G |

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Enthusiast ,
Mar 17, 2021 Mar 17, 2021

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Thanks Mohammed! I restarted and it opened, should have tried that first >.< , anyway, just complicated with all these versions stacking up on my pc, think I have it all sorted now.

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Enthusiast ,
Mar 17, 2021 Mar 17, 2021

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Actually I spoke too soon, I was able to create a proxy preset in media encoder 15 (build 37). 

And create an INGEST preset from that.

Screenshot_20210317212731.png

However when I select my files in premiere and right click make proxies, the same error message appears..

"adobe media encoder is not installed". 

Guess i`ll be uninstalling after all..

 

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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Hi @bluefire777 ,

 

If you getting the error in Premiere, it might be that the two apps are not in sync. Make sure you have the same versions of both apps installed or you're bound to run into compatibility issues.

 

Good luck

mj

 

MSD Star Grey-01.pngMohammed Jogie | MSD |
Adobe ACA | ACE | ACI | ACP | CA | UGM |
MISTD | Ico-D | IxDA | PADI | C&G |

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Enthusiast ,
Mar 17, 2021 Mar 17, 2021

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I uninstalled media encoder 15 and installed media encoder 14.9, and restarted the computer.

I dont have access to any other M.E products.

 

I`m using Premiere Pro 13.1.5 and I get the same error message

Screenshot_20210317202210.png

I cant install any premiere product above this one, this is premiere 2019 (13.1.5) because I dont have DCH drivers on my computer which require a graphics card upgrade, I cant do that at this time. 

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Enthusiast ,
Mar 21, 2021 Mar 21, 2021

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can anyone at adobe help on this?? 

I need to edit my footage.

Media encoder 15 and 14.9 are not working with premiere 19 (13.1.5) and I cannot install version 20 or 21.

It`s not compatable with my graphics card.

 

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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Unfortunately AME 3.1.5 is no longer available.

Might want to try Support.

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Enthusiast ,
Mar 21, 2021 Mar 21, 2021

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I should never have uninstalled it when I had it...

 

Honestly Adobe should have a pop up warning CC clients prior to uninstalling media encoder.

"This version is required for Premiere 19, if you are using Prem19(version 13.1.5)you will need this version of media encoder"...

(or dependencies amongst any software).

 

I contacted Support via chat, the adobe agent was able to remote access my computer and help me install version 14.0 (legacy version) of both media encoder and adobe premiere. 

I still get the graphics card warning thats ok because media encoder now works with premiere and proxies are working.

 

Thanks Ann for the suggestion.

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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On installing updates Adobe does ask if you want to keep older versions.

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Enthusiast ,
Mar 22, 2021 Mar 22, 2021

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Yea, I didn`t get that message, I think because my settings in the CC app (below) are set not to uninstall previous versions so it just leaves them.

Problem for me was I went and uninstalled the older media encoder before I even installed the new one (ouch). Not realizing that the CC app only stores 2 installers, latest and previous versions, lucky the adobe support was able to send me the legacy download link , good on them!. 

 

I`ve also since turned off auto update as I cant use a lot of the latest stuff until I get a new graphics card.

Thanks for the insight and support Ann!

 

Screenshot_20210322223331.png

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