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Cant open premiere pro

New Here ,
Sep 16, 2020

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I bought premiere pro 2019, havent been using it for a while now, and yesterday when I opened it it says "start your 7 days free trial". The problem is that I have been paying for it every single mounth... can someone help me? Right now im paying for something i cant even use. 

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Cant open premiere pro

New Here ,
Sep 16, 2020

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I bought premiere pro 2019, havent been using it for a while now, and yesterday when I opened it it says "start your 7 days free trial". The problem is that I have been paying for it every single mounth... can someone help me? Right now im paying for something i cant even use. 

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Error or problem

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40

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 16, 2020 1
Adobe Community Professional ,
Sep 16, 2020

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Hello Josefine0D4d,

i'm sorry to hear that.
i just want you to make sure if you're still paying and if your subscription is still working.
please check this link 
https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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