Captions feature is so buggy, starting to get very annoying

New Here ,
May 10, 2021 May 10, 2021

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I use the caption feature a lot for my work. I have to restart my premiere almost every 5 minutes because something is frozen or the video isn't playing because of the captions. I have a very high-end pc and none of this would happen until the new captions were introduced. For example, if I try to drag out the size of the text box it ALWAYS freezes, instantly have to restart the program. Sometimes also the text just freezes, I will be changing the text then go to the next frame, and its stuck and I have to restart. This is getting extremely annoying and tedious and it is adding so much time on my workflow 😕

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Editing, Error or problem, Freeze or hang, Performance, User interface or workspaces

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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This is not normal behavior for most users. There are other reports of slow performance or freezes.

 

I filed one bug that staff could not reproduce unless they used my project file. I reset preferences and reset the captions workspace - all was well.

 

I would also do the clear the cache routine; that is the recommended procedure for new versions, unrelated to captions.

 

When you say you drag out the text box, you are referring to the text box in the Program Monitor? Can you resize it with the control in the Essential Graphics Panel, Align and Transform section?

 

Stan

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Adobe Employee ,
May 10, 2021 May 10, 2021

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Sorry Chris.

May we please have details of your system and media? Are you on macOS Big Sur?

 

Let us know.

 

Thanks,
Kevin

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New Here ,
May 10, 2021 May 10, 2021

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I am using windows 10 home.

My pc is:

Asus TUF GAMING X570-PLUS (WI-FI)

ryzen 3900x

nzxt kraken x62 cooler

gigabyte rtx 3070

32gb 3200 memory

1tb nvme ssd

and I edit off of portable samsung 1tb ssd

 

Media is 4k footage shot on sony z90

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