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Captions: I don't see my subtitles appear in preview

New Here ,
Aug 17, 2018

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Hello,

I get stuck with subtitles. I know how to make subtitles in Premiere, by using Captions. I know how to Create, Insert and adjust them. But I just don't see them appearing in the preview screen, the "Reference" screen. I tried changing position, color, the type (Pop-on, Roll-up 2 lines,...)

Remarkably, I can export them into a separate SRT file and this way I can use the exported media. But it would be nice to see them in Preview.

Is there anyone out there that can help me please?

Premiere_Problem.png

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Correct answer by vishuagg19 | Adobe Community Professional

You can see the captions in premiere pro by enabling them from the program monitor settings as follow -

1. Go to the settings icon in the program monitor -

Screen Shot 2018-08-17 at 4.07.30 PM.png

2. Go to Closed Caption > Enable and go to Settings (choose the same standard & steam as of the caption your using) -

Screen Shot 2018-08-17 at 4.07.36 PM.png 

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Captions: I don't see my subtitles appear in preview

New Here ,
Aug 17, 2018

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Hello,

I get stuck with subtitles. I know how to make subtitles in Premiere, by using Captions. I know how to Create, Insert and adjust them. But I just don't see them appearing in the preview screen, the "Reference" screen. I tried changing position, color, the type (Pop-on, Roll-up 2 lines,...)

Remarkably, I can export them into a separate SRT file and this way I can use the exported media. But it would be nice to see them in Preview.

Is there anyone out there that can help me please?

Premiere_Problem.png

Adobe Community Professional
Correct answer by vishuagg19 | Adobe Community Professional

You can see the captions in premiere pro by enabling them from the program monitor settings as follow -

1. Go to the settings icon in the program monitor -

Screen Shot 2018-08-17 at 4.07.30 PM.png

2. Go to Closed Caption > Enable and go to Settings (choose the same standard & steam as of the caption your using) -

Screen Shot 2018-08-17 at 4.07.36 PM.png 

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Aug 17, 2018 1
Adobe Community Professional ,
Aug 17, 2018

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You can see the captions in premiere pro by enabling them from the program monitor settings as follow -

1. Go to the settings icon in the program monitor -

Screen Shot 2018-08-17 at 4.07.30 PM.png

2. Go to Closed Caption > Enable and go to Settings (choose the same standard & steam as of the caption your using) -

Screen Shot 2018-08-17 at 4.07.36 PM.png 

Vishu Aggarwal

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Aug 17, 2018 2
New Here ,
Aug 20, 2018

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Thank you! This actually helped me to solve my problem! I'm very relieved!

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Aug 20, 2018 1
New Here ,
Jan 19, 2020

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Hi There, I'm having a similar issue I created open captions, the settings of the captions and the sequence are the same, however I can't see the subtitles in the program monitor window in order to edit the font. When I click on the wrench the captions are enabled and when I go to settings there is no open captions option, what can I do. 

Thank you!!

2020-01-19 (1).png2020-01-19.png

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Jan 19, 2020 0
Adobe Community Professional ,
Jan 19, 2020

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You appear to have visibility (eyeball) turned off on your subtitle track in the sequence.

 

Stan

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Jan 19, 2020 0
New Here ,
Jan 20, 2020

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Hi Stan!

The visivility is off only on the english subtitles. I have 2 subtitles files in the timeline, the top one (V3) is the english version wich is off, underneath is (V2) wich is the video file and on (V1) is the spanish captions that I can't see. 

Thank you!

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Jan 20, 2020 0
Adobe Community Professional ,
Jan 20, 2020

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I can't test at the moment, but I believe that the captions must be above any track, such as the actual video, that will block them. So move them to V4 and see what happens.

 

Stan

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Jan 20, 2020 0
Community Beginner ,
Jul 27, 2020

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Excuse my face on these, but I've tried to add captions for the last hour and everything is set up how it should be (evidenced below) but the captions STILL aren't showing on preview.

Everything matches, everything is enabled, visability is on, the track is above the video, text size is big enough, but still not showing!

 

Please help as it's for a project I need to export ASAP and I'm slowly running out of patience.

 

image.pngimage.png

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Jul 27, 2020 0
Adobe Community Professional ,
Jul 27, 2020

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This is odd. I don't recall a report where the captions were visible in the source monitor, but not the program monitor. You don't say specifically, so please cofirm that in the Program Monitor, in addition to the "Closed Caption Display" -> Enable, you also have "Closed Caption Display" -> Settings, set to CEA-708 Service 1. 

 

It is possible to set the Program and Source monitors to different settings, and that would create what you are seeing.

 

Stan

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Jul 27, 2020 0
Community Beginner ,
Jul 27, 2020

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Everything is the correct setting and mirroring each other. They are each CEA-708 Service 1, so I'm baffled myself. I've spend AGES making sure everything matches for it all to be displayed correctly, even the FPS are an exact match.

 

I've pretty much given up now and am having to type it all out with graphics as I'm on a serious time limit, so can't mess around anymore with it.

 

I've added the captions back and screenshotted so you can see the settings both match.

 

image.pngimage.png

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Jul 27, 2020 1
Adobe Community Professional ,
Jul 27, 2020

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I see no oddities (e.g. motion affects applied to the caption stream; mismatch in pixel size for some caption types), and the sequence is simple: one track of source video; one caption stream;  nothing on higher layers.

 

Corrupt project is always a possibility.

 

I would try one more test by creating a new test project, create the sequence, create a new 708 stream; see what you have.

 

If you are moving to graphics text, you are burning in, and don't need closed captions anyway. You could also try converting the 708 to Open Captions and see if they work. (You can convert any caption type to Open Captions; you cannot convert Open Captions back to anything; so keep a backup.)

 

Stan

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Jul 27, 2020 0
Community Beginner ,
Sep 08, 2020

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Did anything ever work for you? I am having the same issue and everyone keeps telling me to change the settings to EXACTLY what I currently have them at. They are in the source monitor and nowhere else. I feel like I am about to go insane. 

 

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Sep 08, 2020 1
New Here ,
Sep 18, 2020

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I am also experiencing the same thing... any updates on a fix?

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Sep 18, 2020 1
New Here ,
Sep 21, 2020

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Hi,

I found that my subtitles were not appearing because I had them set in a
different place. Utilize the little boxes to click where the subtitles will
lay on your screen and then play with the font and the color and
transparency to make the subtitles revealed.

I hope this helps,

Shanna

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Sep 21, 2020 0
Community Beginner ,
Sep 21, 2020

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After you done with subtitles delete from timeline and then drag the
caption from material and put it back to timeline... Then the preview
showing up... Hope it works for you

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Sep 21, 2020 1
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New Here ,
Sep 29, 2020

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This is what ended up working for me after nothing else did. Thank you!

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Sep 29, 2020 0
New Here ,
Aug 28, 2018

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Hi - My subtitles aren't appearing, and I have already checked "enabled" in the settings and I selected "Open Subtitles." Still no subtitles. What else can I try?

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Aug 28, 2018 0
Adobe Community Professional ,
Aug 29, 2018

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Open Subtitles are not the same as Open Captions. Are you sure you want Open Subtitles?

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Aug 29, 2018 0
New Here ,
Aug 29, 2018

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I didn't have an option for open captions, only subtitles. I got the text to show up by changing to 608 CC1. So that's another problem: that's the only one that will work and I don't want closed captions. But now that I got them to show up, I can't change the background color or font type or size. The font type and size aren't there. The background color button appears to be there but nothing happens when I click it. I can only change the text color. See screen shot. Also I already tried resetting layout under workspaces.

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Aug 29, 2018 0
Adobe Community Professional ,
Aug 29, 2018

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Closed captions (e.g. 608) do not have as many formatting options as  Open Captions; nor do Open Subtitles.

In the Project Panel, right click on the Open Subtitle stream (or the Closed Caption for that matter). Select Modify -> Captions. Change the stream to Open Captions.

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Aug 29, 2018 1
New Here ,
Aug 29, 2018

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Brilliant! That worked to change the font and opacity. (Thanks!) But now the caption is in the middle of my video and it isn't scrolling, so not all the text is showing. And I don't have the option to change the style (scroll, pop up, etc). AND, now when I go to modify in the project panel, caption stream settings are grayed out.

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Aug 29, 2018 0
Adobe Community Professional ,
Aug 29, 2018

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Rollup, popon, etc are closed caption only settings. So you can use closed caption and have them with many fewer style settings, or you can use Open Captions and have the style settings, but fixed position captions only.

You can change any of the caption formats in PR to Open Caption; you cannot change Open Caption to anything else.

The workaround is to export the open captions to .srt, convert outside PR to the type you want (e.g. closed 608 using Subtitle Edit or similar), then import as the new type.

There are a variety of reasons for using one type of caption or another. What is your end purpose? For example, burned in (and not able to be turned off) or not burned in.

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Aug 29, 2018 0
New Here ,
Aug 29, 2018

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I don't care if I have closed or open captions. All I want is text on the bottom of my video, without a black box around it and in a large enough font that it can actually be read. 🙂 I plan to upload my video to my Youtube channel. Maybe I should just do the captions there?

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Aug 29, 2018 0
Adobe Community Professional ,
Aug 29, 2018

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They do provide an option to edit the captions. But I think you can start with what you have. Let us know what you think is the best way when you're done. There are many users interested.

YouTube requires a sidecar file, and closed vs open does not matter to them. They allow you to turn them off and on, and they may, or may not, support formatting that you do in PR.

So experiment: export a short section video (no captions in the video export) with a few captions set up as closed caption 708 or 608, and format them in various ways. Export as sidecar. Then convert to Open Caption and format additionally as you wish. Export as sidecar .srt. Then compare what YouTube does with them.

I think that the youtube format will be a 2 to 4 line roll up format, even if you export from PR as single line. Not sure about that. One of the reasons to test.

My tests have been too limited to be helpful. Let us know how you fare.

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Aug 29, 2018 0
New Here ,
Mar 29, 2020

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Yay!!! Thanks

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Mar 29, 2020 0
New Here ,
Jun 09, 2020

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I was just about to give up when I saw this. You solved my problem. Thanks so much!!

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Jun 09, 2020 0
Community Beginner ,
Sep 26, 2020

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fvking adobe what the fvck!!!!!!!!!!!!!!!  closed captions not showing up and no effect controls.   ADDRESS THIS NOW.

 

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Sep 26, 2020 0
Participant ,
Mar 29, 2020

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Hey, 

 

i had the same problem last year. 

can someone of the more exceperienced Users explain 

why the software behaves like this? 
why do we have to enable a feature, that once applied is not showing up? 

if we make a "title" , we don't have to enable the" title"

 

in a submenu.

if we create an adjustmentlayer  we don't have to activate it. 

I can understand that it may be helpful to deactivate the captions but this is possible with the layer. 

so even if the captions can be activated or deactivated , what would your first thought be ? 

should the be activated or not? 

what do you think ? 

I speak german, english,spanish specs: iMac iMac.27" 17.1 Intel Core i7 processor:4 GHz Ram :32 GB Premiere CC 14.0.1 German Version. Handle ohne zu tun; ohne Anstrengung arbeiten. Stell dir das Kleine gross vor und das Wenige als Viel. Beschäftige mit dem Schwierigen, solange es noch einfach ist. Erfülle die große Aufgabe durch viele kleine Taten. Act without doing; work without effort. Think of the small as large and the few as many. Confront the difficult while it is still easy; accomplish the great task by a series of small acts.

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Mar 29, 2020 0
Adobe Community Professional ,
Mar 30, 2020

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pavl,

 

One tip, that I did not know for some time. The PR Program window Button Editor allows you to add a Closed Caption On/Off Toggle to the displayed buttons. It  looks like the image below.

 

Adobe could have done some of this differently; ultimately, it is a preference that depends on what kind of captioning work you do. Much of today's work is for sidecar files where the platform (Youtube etc) determines how they are turned on or off. Or the use is for burned in captions. In either event, you can use Open Captions and not worry about the oddities of Closed Captions. Open Captions are always "on" in PR, so the status of Closed Captions is not even noticed. (Except for the bugs that result in Open Captions not displaying, but that is another story!)

 

Adobe started with Closed Captions because that is what was need for TV video. And, just as with TV display of Closed Captions, you have to be able to turn them on and off and select which stream you are using.  My guess is most of today's editors want to start with Closed Captions not displaying, but it is a preference.

 

Stan

 

caption balloon.png

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Mar 30, 2020 0
Participant ,
Apr 02, 2020

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Hi Stan, 

 

that maybe a valide explanation. 

 

Thanxs for sharing 

 

The Prblem with this is, that as Premiere has a ton of issues with not displaing 

things correctly and sometimes even disappearing clips or proxies, this feature

is a riddle for the user that test this feature in the beginning. 

 

And if so: Then I would think, that the first note on "Caption" should be:

Hey User, be aware ou need to "activate" them. 

 

Heres the tutorial for captions (hu from 2013 7 years old) 

https://helpx.adobe.com/premiere-pro/how-to/premierepro-closed-captions-cc.html

 

and from 2018 

https://helpx.adobe.com/premiere-pro/how-to/subtitles.html

 

what I would love to see! 

 

what you can do with captions that is not the traditional way of using it. 

 

So I hope this is helpfull for people that use the first time open or colsed catpions. 

 

kind regards 

 

Peter 

 

I speak german, english,spanish specs: iMac iMac.27" 17.1 Intel Core i7 processor:4 GHz Ram :32 GB Premiere CC 14.0.1 German Version. Handle ohne zu tun; ohne Anstrengung arbeiten. Stell dir das Kleine gross vor und das Wenige als Viel. Beschäftige mit dem Schwierigen, solange es noch einfach ist. Erfülle die große Aufgabe durch viele kleine Taten. Act without doing; work without effort. Think of the small as large and the few as many. Confront the difficult while it is still easy; accomplish the great task by a series of small acts.

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Apr 02, 2020 0
Adobe Community Professional ,
Apr 02, 2020

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All true!

 

Stan

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Apr 02, 2020 1
New Here ,
May 22, 2020

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Hello. I was editing my video and I cannot see my Open captions on Preview monitor. I already follow the instruction by Youtube and other Adobe support Community's other post. Can Anyone help me ? I already check the settings icon and it already enabled with CEA708 Service One. I already check almost (I think) everything that adobe mentioned. Can you help me please 🙂 

 

ps. I use Adobe Premiere Pro CC 2017 

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May 22, 2020 0
Adobe Community Professional ,
May 22, 2020

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Jennifer,

 

Please post a screenshot of your Caption Panel, your Timeline, and the Program Monitor.

 

Stan

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May 22, 2020 0
Community Beginner ,
Jun 03, 2020

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Hi, Stan
i make Open Caption , but I  Can see my caption preview but the problem is
the caption preview only stuck in paragraph one i type.

so until the end of the video the caption preview wont change.
just the same paragraph from the begining until the end...
what can i do to fix it ? please help....
Picture attached 
Open Caption Preview.jpg

 

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Jun 03, 2020 0
Adobe Community Professional ,
Jun 04, 2020

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As a test, create a new test sequence with just one video on track 1. Add your captions. Do they work correctly?

 

If not, create a new, test 708 caption stream. Add to the new test sequence in place of your captions. Drag out the end of the new test caption stream and add 2 more captions. Do these work?

 

Some users get problems with captions that disappear; other users have captions that do not update when changes are made. The latter problem can look like yours. Two workarounds are save project, close, reopen. Or exist PR and reopen.

 

Stan

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Jun 04, 2020 0
Community Beginner ,
Jun 04, 2020

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Hi thanks for replying,
so i already try caption with new sequence but its the same.. only first sentence of caption show up.
and then i try to make with 708 CEA ( with closed caption setting Enabled already)
and then there is no caption preview at all 😨 im shock...
already close the program, open it again, even restart my pc, but it wont change..
whats wrong...😫

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Jun 04, 2020 1
Adobe Community Professional ,
Jun 04, 2020

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Sorry; I got confused. You're not using closed captions. I should have told you to create a new Open Captions stream and test that. Open Captions require no enabling or setting caption type for them to show. You should not have the problem you are seeing when you first create the captions. What is the [0.55%] after the caption name in the timeline? Stan

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Jun 04, 2020 0
Community Beginner ,
Jun 04, 2020

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well im not sure what is [0.55%] but it show up after i drag out the open caption to the end of footage.
btw finaly the open caption is back to normal...what i do is simply delete it from timeline,
and drag it again from the material tab to timeline...
cant believe its that simple 😅
thanks Stan,😉

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Jun 04, 2020 1
Adobe Community Professional ,
Jun 04, 2020

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That is good! It does not mean the problem won't recur, so notice anything that gets odd. Did the .55% come back? I can't get it to happen, and I don't recall what setting might result in that showing. BTW, do not "duplicate" caption streams. That is one thing that I can show consistently results in problems. Stan

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Jun 04, 2020 0