Captions not updating

[#1]

Hi, I'm working in the latest version of Premiere and set up some Open Captions as subtitles. When I duplicate a caption file in the project window and use a duplicate in the timeline, the captions don't update when I make ANY changes, such as writing a new text or adjust timings. After restarting Premiere, the captions update correctly. Seems some sort of cache issue. I have to set up a lot of captions, so restarting each time is not an option. Any tips? Thanks.

[#2]

Hi, I'm working in the latest version of Premiere and set up some Open Captions as subtitles. When I duplicate a caption file in the project window and use a duplicate in the timeline, the captions don't update when I make ANY changes, such as writing a new text or adjust timings. After restarting Premiere, the captions update correctly. Seems some sort of cache issue. I have to set up a lot of captions, so restarting each time is not an option. Any tips? Thanks.

[#3]

Hi Ren_Cloudsurfer,

Still seeing this issue? Let us know.

Thanks,
Kevin

[#4]

I am experiencing the same problem as Ren_Cloudsurfer.  If I place an Open Caption and a Closed Caption in a sequence ... my workflow is to have a whole transcript created from a session and cut together with the Open/Closed for different renderings for social media ... the updates I make to the Open Caption formatting or content does not change in the timeline preview.  If I reset PP, whatever changes were made are shown, but future changes don't apply.

[#5]

I'm experiencing the same issue. Drag a handle to change a caption length and the change doesn't appear in the canvas making the feature totally unusable.

[#6]

Could you please return to this thread and finalise this aspect of the product? Captions are really freaking buggy. Both in editing and exporting. Sometimes there odd time shifts, sometimes they won't render. Now I'm experiencing pricesely the same issue as original poster.

Latest CC version, MBP 2017 15", 2,9 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3, Radeon Pro 560 4 GB, Intel HD Graphics 630 1536 MB, working off and external SSD

[#7]

I'm seeing this issue as well.

[#8]

The simplest workaround is this:

1. Change your .srt file to a .txt file

2. Open the .txt file in note pad

3. make your edits in notepad (spacing, fonts, etc.)

4. Save the .txt file

5. Change the .txt file back to a .srt file

6. All the changes should be reflected in premiere

[#9]

cohdeey21  wrote

The simplest workaround is this:

lol. Yes, not using PR to edit captions avoids all those problems!

I prefer using SubtitleEdit (a free program) since it will also do error checking and avoids the tedious details of not making errors with the text formatting.

Keep in mind that many threads about caption problems involve descriptions of multiple problems.

I have a new theory about changes that do not show in the project/source monitors, but I have not tested these beyond a couple tries. When a caption stream is "duplicated," the duplicate stream does not show changes, and requires one of the strategies to get PR to resync the actual caption stream to what shows in the program monitor (close/reopen; change timebase andback, etc).

This can be avoided by exporting the original caption stream if changed and import the new version as a new stream.

[#10]

That's the simplest!!!? Kill me now! 

[#11]

Yes. Still experiencing this issue. EVERY time I work with captions in Premiere. I have the newest version of Premiere.

In short - exactly the same issue as the original poster. If I duplicate a caption - for instance if I want to make a shorter version of the same video  - then the new captions will not update. Sometimes not even when I restart the program. Also the captions update in the timeline windown, but not in the Captions window. 

When will you fix it?

[#12]

Also jumping in, Everything was just updated. It's currently June 16, 2020, still happening. 

[#13]

I love how the "Correct" answer to this question was to vote for Adobe to fix it.  

[#14 · Accepted solution]

Captions have been buggy for quite a while now. You can "vote" for Adobe to address this issue (and others) here:

captions – Adobe video & audio apps

[#15]

This worked for me.

Project window, right click the caption, modify > captions

timebase > changed this to a different/wrong setting which pushed it to update.

then changed it back to what it should be.

[#16]

Thanks for suggesting another method. Hopefully one will work when needed!

Do you have any ideas on what can reproduce the problem for testing?

[#17]

Yeah, this workaround did it for me too, thanks! Still annoying though.

[#18]

Thanks a lot! that worked!

[#19]

Same bug still exists in the latest version of Premiere 26 Sep 19. Luckily this workaround also still worked for me. Adobe, please fix.

[#20]

Thank you, that worked for me!

[#21]

this workaround does not work anymore for me since I updated to v14.01 aka 2020

😞

[#22]

Legend! thank you!

[#23]

Hello,

I have tried this but it doesn't work for me. The caption timeline cannot be updated. 

Do you have any other suggestions? I'm not an expert, so any help would be much appreciated. I'm using the 2020 version. 

Thanks

[#24]

It works! But what a shame on Premiere! This is absolutly ridiculous 

[#25]

This worked for me! I tried so many things and nothing was working on this forum but I found this and IT WORKED!!!!

"First, quit Premiere. Then, in the Common folder, highlight Media Cache, Media Cache Files, and Peak files (if it’s there), and delete them. That’s it! When you relaunch a project file, Premiere will automatically regenerate the necessary cache files for the media in that project"

[#26]

This worked a treat. I can't wait for the day I never have to use this terrible software anymore. Been using PP as my go to since FCP7 stopped functioning. There was a period of a year or two when it was pretty solid, but since 2018 it's become so unstable. Don't know how they can call premiere professional editing software when it's so unbeliveably unprofessional. I spend half my time on projects troubleshooting these days, which adds SO MUCH STRESS to an already stressful job. It's unacceptable and when I have a choice on what project I'm editing in the future it's gonna be FCPX or Avid.

[#27]

exactly my thoughts yesterday.

I know no one who works (professionaly) with either adobe software and has no issues or is looking for alternatives.

Nevertheless thanks for the solution.

[#28]

The whole Caption item is really buggy. A little bit a shame that's this basic functions are not fixed. You would expect from Adobe that such a basic functionality would be fixed and that at least it is tested before launching any new version of the program.

A have a project with 7 different languages on my timeline. For example, regulary the sequence settings are changing f.e to another height.width ratio Then you try to fix it by the modify item, it looses its medialink. Try to reconnect without succes . You have to re-import it and hope that you have exported on regular base.

The settings of Font of the caps dissipear on a regular base.

Many Times Captions are not updated in the project window. Closing and opening the project fix it. or sometimes,

select clip and just select Source-settings in the clip menu helps. Although source settings further doing nothing.

In general pls Adobe take care about the time handles of a sub clip. I mean when you drag it in a clip to change the start or stop time  of a subtitle and you are not taking care, it is possible that you drag the complete clip. And everything has been shifted, and you can not selected multiple textframes, to shift, it has to be done one by one.

Nice would be if you could fixate the clip and move around with the individual timehandles (not a bug but a feature)

Hope this helps.

[#29]

Ok, I've had the same issue for a few very frustrating hours today.

And finally have somewhat of a SOLUTION!

I tried reseting pp, i tried turning the computer off and on, i tried duplicating the subtitles and adding them on top of the other in the timeline(which oddly worked sometimes). I have however been working over several sequences most of which were having subtitle problems, and this solution works for me.

My end solution: In the menu select Sequence> delete render files - then select in to out or whatever is appropriate for your project.

This resets the render over your captions.

Please note I have only done this for open captions, not sure about cc.

The problem I deduced seamed to be that for some reason the subtitles(when not working properly) display old rendered previews. whether that be an old unedited version or even in some cases, a completely different subtitle file. Perhaps this is some kind of failure to delete old cache files or who knows what...

[#30]

Thanks for adding this. My list of workarounds included clearing the media cache, but deleting render files is more likely to work for this.

[#31]

Hmm... Delete render files isn't available to me, it's greyed out! How frustrating...