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My captions are visible on my timeline and are enabled. They are set to CEA-708 and Service 1. They do not show on the clips in preview or when playing. Please help!
Hi Pippa Sibbald,
Sorry to hear about this. We can get this checked. Please check that the Closed Captions Display Settings is set to CEA-708/Service 1.
- Click the wrench icon on the Program Monitor > Closed Captions Display > Enable
- Click the wrench icon on the Program Monitor > Closed Captions Display > Settings
- Set Standard to CEA-708 and Stream to Service 1.
Let us know if it helps.
If Sumeet's suggestion does not work, please provide a screenshot of the timeline and of the Captions Panel.