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Capture window randomly keeps freezing

Explorer ,
Jul 04, 2020

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I'm finally getting around to digitizing a million old VHS tapes of various things (get your mind out of the gutter!) and Premiere is updated to latest version, Blackmagic Intensity 4k card has latest drivers but the capture window keeps freezing at seemingly random intervals. Sometimes it freezes at 5 seconds, sometimes 20 minutes in, never at the same point so it's not something on the tape or machine. I have changed the capture location, I've tried it on Premiere 2019 but it still keeps happening! I don't recall ever having this problem before. Any ideas?

Here's a Sandra report for those who are into that kind of thing.

SiSoftware Sandra

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Default string Desktop
Mainboard : ASUS PRIME X299-DELUXE II
Serial Number : 1907554********
BIOS : AMI (OEM) 3006 02/07/2020
Intel vPro : 11.11.65.1590
Total Memory : 127.75GB DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i9-7940X CPU @ 3.10GHz (14C 28T 3.8GHz/4.4GHz, 2.4GHz IMC, 14x 1MB L2, 19.25MB L3)
Socket/Slot : FC BGA1440

Chipset
Memory Controller : ASUS Intel(R) Xeon(R) processor P family/Core i7 DMI3 Port - 2020 100MHz
Memory Controller : Intel Intel(R) Xeon(R) processor P family/Core i7 Integrated Memory Controller - 2066 100MHz, 2x 32GB DIMM DDR4 2.13GHz 128-bit
Memory Controller : Intel Intel(R) Xeon(R) processor P family/Core i7 Integrated Memory Controller - 2066 100MHz, 2x 32GB DIMM DDR4 2.13GHz 128-bit

Memory Module(s)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)

Video System
Monitor/Panel : Dell Computer DELL U2412M
(1920x1200, 24.1")
Monitor/Panel : NEC Technologies PA243W
(1920x1200, 24.0")
Monitor/Panel : NEC Technologies PA243W
(1920x1200, 24.0")
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 1.3MB L2, 2.9GB 10GHz/11GHz, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 1.3MB L2, 2.9GB 10GHz/11GHz, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 1.3MB L2, 2.9GB 10GHz/11GHz, PCIe 3.00 x16)

Graphics Processor
OpenCL : NVIDIA GeForce GTX 1080 Ti (3584SP 28C 1.57GHz/2GHz, 1.3MB L2, 11GB 10GHz/11GHz)
DirectX 11 Device(s) : NVIDIA GeForce GTX 1080 Ti (3584SP 28C 1.57GHz/2GHz, 1.3MB L2, 10.9GB 10GHz/11GHz)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)

 

Peripherals
LPC Hub Controller #1 : ASUS Intel(R) 200 Series Chipset Family LPC Controller (X299) - A2D2
Audio Device : ASUS 200 Series PCH HD Audio
Audio Codec : Realtek Semi 1168
Audio Device : EVGA GP102 HDMI Audio Controller
Audio Codec : nVidia 0082
Disk Controller : ASUS ICH8R (ICH8) SATA RAID Controller
Disk Controller : ASUS 200 Series PCH PMC
Disk Controller : Samsung Standard NVM Express Controller
Disk Controller : Samsung Standard NVM Express Controller
USB Controller #1 : ASUS 200 Series PCH USB 3.0 xHCI Controller
USB Controller #2 : ASUS ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
USB Controller #3 : Fresco Logic FL1100 USB 3.0 Host Controller
SMBus/i2c Controller #1 : Intel ICH SMBus
SMBus/i2c Controller #2 : Intel MCP7-E(P) XMB Ch 0 SMBus
SMBus/i2c Controller #3 : Intel MCP7-E(P) XMB Ch 1 SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : Amyuni Document Converter 400 (2400x2400, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : EPSON ET-3750 Series (300x300, USB, Colour)
Printer : Adobe PDF Converter (4000x4000, Colour)
Printer : PDF Creator 5 Driver (600x600, Colour)

Scanners and Cameras
Scanner : EPSON ET-3700/3750 Series (Scanner, 1200x2400, USB)

 

Network Services
Network Adapter : TAP-Windows Adapter V9 (Ethernet)
Network Adapter : Intel(R) Ethernet Connection (2) I219-V (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.00.18362
Platform Compliance : x64

 

This ended up being an issue of using a VCR without time base correction, which is stupid and frustrating because I do not recall ever having this problem in the past despite using the same VCR! Must be a thing with software updates and capture funcionality being changed or something. Who knows, but I nabbed a VCR with TBC off Ebay and am capturing with no errors now. FYI!

Topics

Error or problem, Freeze or hang

Views

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Capture window randomly keeps freezing

Explorer ,
Jul 04, 2020

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I'm finally getting around to digitizing a million old VHS tapes of various things (get your mind out of the gutter!) and Premiere is updated to latest version, Blackmagic Intensity 4k card has latest drivers but the capture window keeps freezing at seemingly random intervals. Sometimes it freezes at 5 seconds, sometimes 20 minutes in, never at the same point so it's not something on the tape or machine. I have changed the capture location, I've tried it on Premiere 2019 but it still keeps happening! I don't recall ever having this problem before. Any ideas?

Here's a Sandra report for those who are into that kind of thing.

SiSoftware Sandra

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Default string Desktop
Mainboard : ASUS PRIME X299-DELUXE II
Serial Number : 1907554********
BIOS : AMI (OEM) 3006 02/07/2020
Intel vPro : 11.11.65.1590
Total Memory : 127.75GB DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i9-7940X CPU @ 3.10GHz (14C 28T 3.8GHz/4.4GHz, 2.4GHz IMC, 14x 1MB L2, 19.25MB L3)
Socket/Slot : FC BGA1440

Chipset
Memory Controller : ASUS Intel(R) Xeon(R) processor P family/Core i7 DMI3 Port - 2020 100MHz
Memory Controller : Intel Intel(R) Xeon(R) processor P family/Core i7 Integrated Memory Controller - 2066 100MHz, 2x 32GB DIMM DDR4 2.13GHz 128-bit
Memory Controller : Intel Intel(R) Xeon(R) processor P family/Core i7 Integrated Memory Controller - 2066 100MHz, 2x 32GB DIMM DDR4 2.13GHz 128-bit

Memory Module(s)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3200C16-16GVK 16GB DDR4 PC4-25600U DDR4-3200 (15-15-15-36 4-51-16-5)

Video System
Monitor/Panel : Dell Computer DELL U2412M
(1920x1200, 24.1")
Monitor/Panel : NEC Technologies PA243W
(1920x1200, 24.0")
Monitor/Panel : NEC Technologies PA243W
(1920x1200, 24.0")
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 1.3MB L2, 2.9GB 10GHz/11GHz, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 1.3MB L2, 2.9GB 10GHz/11GHz, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 1.3MB L2, 2.9GB 10GHz/11GHz, PCIe 3.00 x16)

Graphics Processor
OpenCL : NVIDIA GeForce GTX 1080 Ti (3584SP 28C 1.57GHz/2GHz, 1.3MB L2, 11GB 10GHz/11GHz)
DirectX 11 Device(s) : NVIDIA GeForce GTX 1080 Ti (3584SP 28C 1.57GHz/2GHz, 1.3MB L2, 10.9GB 10GHz/11GHz)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)

 

Peripherals
LPC Hub Controller #1 : ASUS Intel(R) 200 Series Chipset Family LPC Controller (X299) - A2D2
Audio Device : ASUS 200 Series PCH HD Audio
Audio Codec : Realtek Semi 1168
Audio Device : EVGA GP102 HDMI Audio Controller
Audio Codec : nVidia 0082
Disk Controller : ASUS ICH8R (ICH8) SATA RAID Controller
Disk Controller : ASUS 200 Series PCH PMC
Disk Controller : Samsung Standard NVM Express Controller
Disk Controller : Samsung Standard NVM Express Controller
USB Controller #1 : ASUS 200 Series PCH USB 3.0 xHCI Controller
USB Controller #2 : ASUS ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
USB Controller #3 : Fresco Logic FL1100 USB 3.0 Host Controller
SMBus/i2c Controller #1 : Intel ICH SMBus
SMBus/i2c Controller #2 : Intel MCP7-E(P) XMB Ch 0 SMBus
SMBus/i2c Controller #3 : Intel MCP7-E(P) XMB Ch 1 SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : Amyuni Document Converter 400 (2400x2400, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : EPSON ET-3750 Series (300x300, USB, Colour)
Printer : Adobe PDF Converter (4000x4000, Colour)
Printer : PDF Creator 5 Driver (600x600, Colour)

Scanners and Cameras
Scanner : EPSON ET-3700/3750 Series (Scanner, 1200x2400, USB)

 

Network Services
Network Adapter : TAP-Windows Adapter V9 (Ethernet)
Network Adapter : Intel(R) Ethernet Connection (2) I219-V (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.00.18362
Platform Compliance : x64

 

This ended up being an issue of using a VCR without time base correction, which is stupid and frustrating because I do not recall ever having this problem in the past despite using the same VCR! Must be a thing with software updates and capture funcionality being changed or something. Who knows, but I nabbed a VCR with TBC off Ebay and am capturing with no errors now. FYI!

Topics

Error or problem, Freeze or hang

Views

71

Likes

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Adobe Community Professional ,
Jul 04, 2020

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I'm wondering if the vhs tapes and deck could be the problem.  vhs tapes tend to stretch and the oxide can flake off over time...

This can present issues...  back in the day, you'd run it thru a timebasecorrector to "stabilize" it.

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Explorer ,
Jul 04, 2020

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The tapes play fine on to a TV so there's no issue there. From research I think it might be needing a time base corrector but it's irritating because I catprued a bunch of different tapes last year and didn't have one glitch. 

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Adobe Community Professional ,
Jul 04, 2020

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just cause they play fine, doesn't mean that they're up to spec for capture... and just because different tapes worked fine doesn't mean you won't have issues with these...   

but wondering if this might be a blackmagic problem.    

 

Do you have one of the tapes that captured without issue last year that you can try again...  

 

Also, you might try fastforwarding and rewinding a tape before trying to capture it... and if possible, you might try a different vhs deck.  At one time, I had a multistandard vhs deck that clearly had some kind of timebasecorrection built in...   Of course, sometimes a vhs tape was so out of spec that although there was a video signal coming out of the deck, it looked horrible...

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Explorer ,
Jul 31, 2020

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This ended up being an issue of using a VCR without time base correction, which is stupid and frustrating because I do not recall ever having this problem in the past despite using the same VCR! Must be a thing with software updates and capture funcionality being changed or something. Who knows, but I nabbed a VCR with TBC off Ebay and am capturing with no errors now. FYI!

Likes

Translate

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Report

Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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