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CC2020 14.01 Update DID NOT fix RED footage playback issue with Metal on Mac!

Engaged ,
Jan 17, 2020

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Adobe just came out with 14.01 update and unfortunately it did not fix the performance playback issue with RED footage. Just as a recap, when I load RED footage in CC2020 and place clip in timeline, the footage is unusable because it has a horrible choppy playback. The clip plays fine in program monitor, but as soon as you drop it in timeline it plays extremely choppy (Which makes absolutely no sense)

 

I opened up the same clip and sequence in CC2019 it plays perfectly as it should. So apparently adobe hasn't worked out Apple Metal support with RED footage in CC2020 yet, which is clearly apparent in this update. Adobe, can you please put this at the top of the list, because all of us RED editors which is  a lot of us need this to work ASAP. I'm forced to work in CC2019. Its really frustrating paying for a tool that I cant use. I edit for a living so this need to work! 

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Hardware or GPU, Performance

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CC2020 14.01 Update DID NOT fix RED footage playback issue with Metal on Mac!

Engaged ,
Jan 17, 2020

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Adobe just came out with 14.01 update and unfortunately it did not fix the performance playback issue with RED footage. Just as a recap, when I load RED footage in CC2020 and place clip in timeline, the footage is unusable because it has a horrible choppy playback. The clip plays fine in program monitor, but as soon as you drop it in timeline it plays extremely choppy (Which makes absolutely no sense)

 

I opened up the same clip and sequence in CC2019 it plays perfectly as it should. So apparently adobe hasn't worked out Apple Metal support with RED footage in CC2020 yet, which is clearly apparent in this update. Adobe, can you please put this at the top of the list, because all of us RED editors which is  a lot of us need this to work ASAP. I'm forced to work in CC2019. Its really frustrating paying for a tool that I cant use. I edit for a living so this need to work! 

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Hardware or GPU, Performance

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Jan 17, 2020 1
Adobe Community Professional ,
Jan 17, 2020

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Please post this on their UserVoice system as that goes directly to the engineers. Every post there is read and sorted by the engineering staff.

 

And collated results are sent to all the upper managers who live and decide budgets by studying metrics. Give them some metrics.

 

Neil

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Jan 17, 2020 0
Engaged ,
Jan 17, 2020

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Ive called tech support, but where can I find this UserVoice system ? 

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Jan 17, 2020 0
Adobe Community Professional ,
Jan 17, 2020

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I'm on my phone or I'd provide the link. It's at the top or top side of the main page of the forum on a desktop browser. It's the bug/features report system.

 

Neil

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Jan 17, 2020 1
Adobe Community Professional ,
Jan 18, 2020

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Here it is: https://adobe-video.uservoice.com/forums/911233-premiere-pro

 

You can use a search box on the bottom right and look for previous reports to see if there is one that already has votes that you can upvote and comment. Otherwise post a new report and either way, post a link back to here so people reading this with a similar problem can go and upvote. Adobe engineers see the posts over there, and higher vote counts make a bigger impression.

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Jan 18, 2020 1
Engaged ,
Jan 18, 2020

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Here's a article pretty much confirming what myself and other RED users have been experiencing with CC2020. 

Check Article:

https://www.newsshooter.com/2019/12/13/red-apple-complete-metal-gpu-accelerated-r3d-support/

 

So apparently adobe hasn't gotten around to implementing the new Metal GPU and RED SDK as of yet. DaVinci Resolve has already updated there software but no word as to when Adobe will. I was even chatting with the CEO of RED on facebook and he stated it probably wont happen until spring. If this is the case I wish Adobe would just be honest with its users, particularly users editing RED footage and let us know that we will experience  playback and performance issues in CC2020  because the Metal support isn't ready yet, instead of trying to troubleshoot knowing that its not compatible yet. 

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Jan 18, 2020 1
New Here ,
Jul 29, 2020

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Im still even having glitch issues with my red footage when using metal in timeline and in the export in Premiere 14.3.1. Neil up there said i need to update my mac graphics card drivers in a different thread (must not be a mac user as you cant manually update graphics card drivers on macs). Called adobe support and they say its apple, apple says its adobe. Would be nice to just get a straight answer of metal is not supported yet by adobe.

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Jul 29, 2020 0
Ann Bens LATEST
Adobe Community Professional ,
Jul 29, 2020

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Nope still not fixed.

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Jul 29, 2020 1