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%CCX_START_PANEL_NAME

New Here ,
Feb 07, 2018 Feb 07, 2018

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When I start any of the CC apps I get a blank window with "%CCX_START_PANEL_NAME" in the title area rather than the usual startup options.

2018-02-06.png

How can I get the startup panel to load properly again?

Thanks!

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correct answers 1 Correct answer

New Here , Feb 19, 2018 Feb 19, 2018

I just fixed my error. It also happened with photoshop on my PC.

Shut down all Adobe apps.

Go to the following location:

C:\Program Files (x86)\Common Files\Adobe\CEP\Extensions

Now just rename the Extensions folder. Test. 

If you lost any features I would recommend reinstalling premiere pro and photoshop.

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LEGEND ,
Feb 07, 2018 Feb 07, 2018

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My first thought is to try Step 2F below.

Unofficial Premiere Pro Troubleshooting Guide

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Adobe Employee ,
Feb 08, 2018 Feb 08, 2018

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Hi RoJoli,

As recommended by Jim Simon, please reset the preferences: FAQ: How to reset preferences in Premiere Pro? & let us know the status.

Thanks,

Vidya

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Community Beginner ,
Feb 11, 2018 Feb 11, 2018

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That does not work for me...I press Shift+Alt after starting premiere and it stays the same...screen from above...I even made a fresh Premiere Install but it stays the same...

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Community Expert ,
Feb 11, 2018 Feb 11, 2018

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Did you use Cleaner tool before re-installing?

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

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Community Beginner ,
Feb 11, 2018 Feb 11, 2018

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I deleted Premiere ProCC...and  run that cleaner tool with the option 12....after that I reinstalled Premiere...still the same...

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Community Beginner ,
Feb 11, 2018 Feb 11, 2018

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Perhaps I should pick another option in the cleaner tool as 12?

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Community Expert ,
Feb 11, 2018 Feb 11, 2018

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You should pick an option that covers your version.

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Community Beginner ,
Feb 11, 2018 Feb 11, 2018

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Well if I coose CC2018 which is my version that gives me a list to pick from all my other products  LR PS etc....but not Premiere...dammit. Why does it have to be so complicated?

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Community Expert ,
Feb 12, 2018 Feb 12, 2018

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I see Premiere Pro CC in the list.

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Community Beginner ,
Feb 12, 2018 Feb 12, 2018

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After you deinstalled it? Ok...think Inhaber to set up a fresh windows...

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LEGEND ,
Feb 12, 2018 Feb 12, 2018

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This is a problem only happens when you uninstall before running the cleaner. Easiest thing now is to reinstall PrPro,  THEN run the Cleaner.

Neil

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Community Beginner ,
Feb 13, 2018 Feb 13, 2018

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And than deinstall after running the cleaner?

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LEGEND ,
Feb 13, 2018 Feb 13, 2018

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With PrPro installed, run the Cleaner Tool. Then reboot.

From the CC App, download/install another fresh install of PrPro.

Neil

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Community Beginner ,
Feb 14, 2018 Feb 14, 2018

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Did that with the same result...it´s still broken!

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Community Expert ,
Feb 14, 2018 Feb 14, 2018

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If nothing works might want to consider a clean windows install.

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Community Beginner ,
Feb 14, 2018 Feb 14, 2018

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I consider but since this problem occured at the same period of time to someone else (that one from above) I doubt that it´s my windows that got broken in the last 2 weeks...and I find it strange that there is no way to fix it but a clean windows. but ok...thanks all for your help!

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LEGEND ,
Feb 14, 2018 Feb 14, 2018

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Another editor I know just spent some serious time with MS tech folks discussing why his shop's having so many issues of "stability" with running PrPro/AE ... and they told him that a couple of the recent OS updates have changed under-the-hood how Win10 relates with several classes of hardware. At the current time, they told him that if he's running any over-clocked items especially, to not go "above" build 1607 (as I recall). Further, that they're working with hardware types to get new drivers/firmware from them to fit with the new OS settings.

There's a Win10 update that's been loading itself in the last couple weeks. It could be, if your RAM/CPU or bus are over-clocked, that your computer is gonna have issues with a heavy app like PrPro.

Or of course, could be something totally other ... sigh.

Neil

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New Here ,
Feb 16, 2018 Feb 16, 2018

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I've tried all the suggestions mentioned above (short of complete OS re-install) but I'm still experiencing this issue.  This problem exists with all the CC apps.  Some of the apps have an option to use "legacy new item window".   Premier doesn't seem to offer that option.  The best work around seems to be to open and existing project, delete everything and then "save as" when you need to start a new project. 

My guess is that this is an issue with the Adobe account & servers.  They're keeping & utilizing a lot of user data on their systems and something isn't working right.  Just a guess though.

I'm open to suggestions if anyone has a possible solution.

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LEGEND ,
Feb 16, 2018 Feb 16, 2018

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Start with Steps 3G and H below.  Once those are in, try Step 3F.

Unofficial Premiere Pro Troubleshooting Guide

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New Here ,
Feb 19, 2018 Feb 19, 2018

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I just fixed my error. It also happened with photoshop on my PC.

Shut down all Adobe apps.

Go to the following location:

C:\Program Files (x86)\Common Files\Adobe\CEP\Extensions

Now just rename the Extensions folder. Test. 

If you lost any features I would recommend reinstalling premiere pro and photoshop.

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Adobe Employee ,
Apr 06, 2018 Apr 06, 2018

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This item may be related to what people have described earlier: The Start workspace is blank

The page is about Ps but it applies to all CC apps.

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Community Beginner ,
Jul 22, 2018 Jul 22, 2018

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C:\Program Files (x86)\Common Files\Adobe\CEP\Extensions

go here and delete all folders in Extensions folder.

Then reinstall the program which you have problem with. That's how I solved the problem.

with %CCX_

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New Here ,
Jan 08, 2020 Jan 08, 2020

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TEŞEKKÜRLER. SORUNU SENİN ÖNERDİĞİN YÖNTEMLE ÇÖZDÜM.

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Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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Thank you! I tried everything but ultimately this one worked for me.

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