%CCX_START_PANEL_NAME

New Here ,
Feb 07, 2018 Feb 07, 2018

Copy link to clipboard

Copied

When I start any of the CC apps I get a blank window with "%CCX_START_PANEL_NAME" in the title area rather than the usual startup options.

2018-02-06.png

How can I get the startup panel to load properly again?

Thanks!

Views

3.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

New Here , Feb 19, 2018 Feb 19, 2018
I just fixed my error. It also happened with photoshop on my PC.Shut down all Adobe apps.Go to the following location:C:\Program Files (x86)\Common Files\Adobe\CEP\ExtensionsNow just rename the Extensions folder. Test.  If you lost any features I would recommend reinstalling premiere pro and photoshop.

Likes

Translate

Translate
LEGEND ,
Feb 07, 2018 Feb 07, 2018

Copy link to clipboard

Copied

My first thought is to try Step 2F below.

Unofficial Premiere Pro Troubleshooting Guide

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 08, 2018 Feb 08, 2018

Copy link to clipboard

Copied

Hi RoJoli,

As recommended by Jim Simon, please reset the preferences: FAQ: How to reset preferences in Premiere Pro? & let us know the status.

Thanks,

Vidya

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 11, 2018 Feb 11, 2018

Copy link to clipboard

Copied

That does not work for me...I press Shift+Alt after starting premiere and it stays the same...screen from above...I even made a fresh Premiere Install but it stays the same...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 11, 2018 Feb 11, 2018

Copy link to clipboard

Copied

Did you use Cleaner tool before re-installing?

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 11, 2018 Feb 11, 2018

Copy link to clipboard

Copied

I deleted Premiere ProCC...and  run that cleaner tool with the option 12....after that I reinstalled Premiere...still the same...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 11, 2018 Feb 11, 2018

Copy link to clipboard

Copied

Perhaps I should pick another option in the cleaner tool as 12?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 11, 2018 Feb 11, 2018

Copy link to clipboard

Copied

You should pick an option that covers your version.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 11, 2018 Feb 11, 2018

Copy link to clipboard

Copied

Well if I coose CC2018 which is my version that gives me a list to pick from all my other products  LR PS etc....but not Premiere...dammit. Why does it have to be so complicated?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 12, 2018 Feb 12, 2018

Copy link to clipboard

Copied

I see Premiere Pro CC in the list.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 12, 2018 Feb 12, 2018

Copy link to clipboard

Copied

After you deinstalled it? Ok...think Inhaber to set up a fresh windows...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 12, 2018 Feb 12, 2018

Copy link to clipboard

Copied

This is a problem only happens when you uninstall before running the cleaner. Easiest thing now is to reinstall PrPro,  THEN run the Cleaner.

Neil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 13, 2018 Feb 13, 2018

Copy link to clipboard

Copied

And than deinstall after running the cleaner?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 13, 2018 Feb 13, 2018

Copy link to clipboard

Copied

With PrPro installed, run the Cleaner Tool. Then reboot.

From the CC App, download/install another fresh install of PrPro.

Neil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 14, 2018 Feb 14, 2018

Copy link to clipboard

Copied

Did that with the same result...it´s still broken!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 14, 2018 Feb 14, 2018

Copy link to clipboard

Copied

If nothing works might want to consider a clean windows install.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 14, 2018 Feb 14, 2018

Copy link to clipboard

Copied

I consider but since this problem occured at the same period of time to someone else (that one from above) I doubt that it´s my windows that got broken in the last 2 weeks...and I find it strange that there is no way to fix it but a clean windows. but ok...thanks all for your help!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 14, 2018 Feb 14, 2018

Copy link to clipboard

Copied

Another editor I know just spent some serious time with MS tech folks discussing why his shop's having so many issues of "stability" with running PrPro/AE ... and they told him that a couple of the recent OS updates have changed under-the-hood how Win10 relates with several classes of hardware. At the current time, they told him that if he's running any over-clocked items especially, to not go "above" build 1607 (as I recall). Further, that they're working with hardware types to get new drivers/firmware from them to fit with the new OS settings.

There's a Win10 update that's been loading itself in the last couple weeks. It could be, if your RAM/CPU or bus are over-clocked, that your computer is gonna have issues with a heavy app like PrPro.

Or of course, could be something totally other ... sigh.

Neil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 16, 2018 Feb 16, 2018

Copy link to clipboard

Copied

I've tried all the suggestions mentioned above (short of complete OS re-install) but I'm still experiencing this issue.  This problem exists with all the CC apps.  Some of the apps have an option to use "legacy new item window".   Premier doesn't seem to offer that option.  The best work around seems to be to open and existing project, delete everything and then "save as" when you need to start a new project. 

My guess is that this is an issue with the Adobe account & servers.  They're keeping & utilizing a lot of user data on their systems and something isn't working right.  Just a guess though.

I'm open to suggestions if anyone has a possible solution.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 16, 2018 Feb 16, 2018

Copy link to clipboard

Copied

Start with Steps 3G and H below.  Once those are in, try Step 3F.

Unofficial Premiere Pro Troubleshooting Guide

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 19, 2018 Feb 19, 2018

Copy link to clipboard

Copied

I just fixed my error. It also happened with photoshop on my PC.

Shut down all Adobe apps.

Go to the following location:

C:\Program Files (x86)\Common Files\Adobe\CEP\Extensions

Now just rename the Extensions folder. Test. 

If you lost any features I would recommend reinstalling premiere pro and photoshop.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 06, 2018 Apr 06, 2018

Copy link to clipboard

Copied

This item may be related to what people have described earlier: The Start workspace is blank

The page is about Ps but it applies to all CC apps.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 22, 2018 Jul 22, 2018

Copy link to clipboard

Copied

C:\Program Files (x86)\Common Files\Adobe\CEP\Extensions

go here and delete all folders in Extensions folder.

Then reinstall the program which you have problem with. That's how I solved the problem.

with %CCX_

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 08, 2020 Jan 08, 2020

Copy link to clipboard

Copied

TEŞEKKÜRLER. SORUNU SENİN ÖNERDİĞİN YÖNTEMLE ÇÖZDÜM.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2020 Jun 11, 2020

Copy link to clipboard

Copied

Thank you! I tried everything but ultimately this one worked for me.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines