cheaged video cards and now I cant change my render settings

New Here ,
Apr 01, 2021 Apr 01, 2021

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I just upgraded from a R9 390 to a 5700xt today and when I go to change the general project settings the video render and playback settings the drop down box is greyed out.

 

Please give me some guidence

 

Thank you

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Hardware or GPU, Performance

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correct answers 1 Correct Answer

Enthusiast , Apr 01, 2021 Apr 01, 2021

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Adobe Community Professional ,
Apr 01, 2021 Apr 01, 2021

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Maybe this video will help? It shows how to set your OS to use your dedicated GPU instead of the motherboard onboard graphics adapter.

https://youtu.be/RZ_9rDQtRD4

 

This is a hot and helpful tip straight from our support gurus. It's easy peasy too. If you're having performance issues in Adobe apps, making this system cha...

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New Here ,
Apr 03, 2021 Apr 03, 2021

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Thanks Jeff but I dont have onboad graphics

 

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Enthusiast ,
Apr 01, 2021 Apr 01, 2021

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New Here ,
Apr 03, 2021 Apr 03, 2021

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Ok I did this, reinstalled the latest drivers and now I keep getting driver timout error messages Hmmmmm

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Enthusiast ,
Apr 03, 2021 Apr 03, 2021

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Do you have 3rd party monitoring tools installed, MSI afterburner maybe? Uninstall it

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Enthusiast ,
Apr 03, 2021 Apr 03, 2021

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Another option to try is to down clock or undervolt a bit.

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Explorer ,
Apr 03, 2021 Apr 03, 2021

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I have this same issue with every other version of Photoshop and every few versions of Premiere Pro where I lose hardware acceleration. I am also running a 5700 (not XT).

 

Don't waste your time updating drivers or reverting drivers, or running cleanup utilities, it's not going to help. I've tried lots of different drivers, clean reinstalls, and new system builds and nothing gives me hardware acceleration. I wasted my time with troubleshooting so that you don't have to. Revert to the previous version of Premiere Pro and if that still doesn't work, go back one version until you find one that gives you hardware acceleration.

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