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Cntrl Shift keyboard shortcuts not working

New Here ,
Aug 28, 2020

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Greetings,

I am running Premiere 14.0 on Windows10 with 32GB RAM, AMD5700 graphics card. None of my Cntrl Shift keyboard commands work. I have been on tech support, uninstalled/re-installed 3 times under their guidance, saved new .kys file and nothing seems to work. It seems specific to the Cntrl Shift keys and no one seems to be able to solve this problem. Can you?

Thanks!

gary v

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Cntrl Shift keyboard shortcuts not working

New Here ,
Aug 28, 2020

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Greetings,

I am running Premiere 14.0 on Windows10 with 32GB RAM, AMD5700 graphics card. None of my Cntrl Shift keyboard commands work. I have been on tech support, uninstalled/re-installed 3 times under their guidance, saved new .kys file and nothing seems to work. It seems specific to the Cntrl Shift keys and no one seems to be able to solve this problem. Can you?

Thanks!

gary v

Topics

Editing, Error or problem, How to, User interface or workspaces

Views

61

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Adobe Employee ,
Aug 28, 2020

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Hi Gary,

We're sorry about the poor experience. Have you checked if the selected Keyboard Layout Preset has the shortcut Ctrl+Shift mapped to the desired functions in Premiere Pro? Also, are these the default Ctrl+Shift shortcuts, or are these the customized ones?

 

Thanks,

Sumeet

 

 

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New Here ,
Aug 28, 2020

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Thank you Sumeet,

The Cntrl+Shift functions are all mapped in the default.

I also created a new key board layout and mapped those as new mapped keys.

That did not work.

I tried re-mapping the defaults and saving a new keyboard preset and that did not work either.

I am out of options.

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Adobe Community Professional ,
Aug 28, 2020

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gmontage LATEST
New Here ,
Aug 28, 2020

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Yes.

Used Cleaner Tool and uninstalled and re-installed.

Basically, the Adobe chat tech rep sent me here.

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