Color does not display correctly

Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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The color does no display correctly (it appears that the green channel is completely gone in my previews for clips on video channel 1 and 2).  The clips look this way in the preview monitor, source monitor while in the project and in the source monitor using media browser. I have multiple copies of the same clip in different directories (backup/archive) and they all react the same way.  If I open a different project file, the color looks proper for that project, but when I import or browse to the other project’s clips, they show improperly (without the green channel in them).  The affected clips show properly when using Bridge.  Any ideas?A030C086_20032346_CANON.MXF.21_23_23_03.Still002.jpg

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Editing, Error or problem, Hardware or GPU

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correct answers 1 Correct Answer

Community Beginner , Jul 21, 2021 Jul 21, 2021
I logged a call with Adobe and they identified this was a bug with 15.0 (which I was still  on).  An upgrade fixed the issue.  Thanks for your reply Neil!

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Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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I'm on a windows machine

OS Name Microsoft Windows 10 Enterprise
Version 10.0.19043 Build 19043
System Manufacturer HP
System Model HP Z4 G4 Workstation
System Type x64-based PC
Processor Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date HP P62 v02.68, 2021-04-06

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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What is your graphics card? Have you tried updating the driver for it?

 

What is the media?

 

If you make a new project, and import the clips into that project, do they show correctly there?

 

Neil

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Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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Name NVIDIA Quadro P4000.  I updated the drivers a few weeks ago, but could try that again for sure.  The media is MXF files from a canon c300mk2.  Some of the files from that camera are doing this, while others are not.  When I went to another project and imported the clips in that other project, they appeared the same way.  The appear the same way when I use media browser as well.

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Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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I logged a call with Adobe and they identified this was a bug with 15.0 (which I was still  on).  An upgrade fixed the issue.  Thanks for your reply Neil!

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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Any way you could send up a few seconds of one of those clips, to see if my rig or others here get the same problem?

 

Oops ... you were probably typing as I was! Glad you got an answer!

 

Neil

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