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Color issue after updating 2020 version

Community Beginner ,
Nov 10, 2019

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Hi i was midway grading through lumetri when i updated my Premiere to 2020. But the colors suddenly went way off.. But interestingly when i tried exporting, the colors are fine. I didn't have this issue in 2019. Is there a setting i don't know about?

 

Eg, this is my h264 footage:
Ungraded - H264 original.jpg

And this is what premiere pro shows me:
Ungraded - From Premiere.jpg

 

And this is what i was coloring mid way on Premiere looks like in 2020:
Graded - From Premiere.jpg

But on a trial export, it gives me this:
Graded output.jpg

 

Can anyone enlighten me? What's causing this?

Adobe Community Professional
Correct answer by Ann Bens | Adobe Community Professional

It means you have an issue with the graphicscard. Driver?

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Color issue after updating 2020 version

Community Beginner ,
Nov 10, 2019

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Hi i was midway grading through lumetri when i updated my Premiere to 2020. But the colors suddenly went way off.. But interestingly when i tried exporting, the colors are fine. I didn't have this issue in 2019. Is there a setting i don't know about?

 

Eg, this is my h264 footage:
Ungraded - H264 original.jpg

And this is what premiere pro shows me:
Ungraded - From Premiere.jpg

 

And this is what i was coloring mid way on Premiere looks like in 2020:
Graded - From Premiere.jpg

But on a trial export, it gives me this:
Graded output.jpg

 

Can anyone enlighten me? What's causing this?

Adobe Community Professional
Correct answer by Ann Bens | Adobe Community Professional

It means you have an issue with the graphicscard. Driver?

Topics

Error or problem

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559

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Community Beginner ,
Nov 10, 2019

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UPDATE: I turned off my CUDA and ran on software and solved the issue.. But anyway i don't have to do this?

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Adobe Community Professional ,
Nov 11, 2019

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It means you have an issue with the graphicscard. Driver?

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Community Beginner ,
Nov 11, 2019

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Just installed new drivers about 2 days ago. Should i roll back?

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Community Beginner ,
Nov 11, 2019

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Hey you were right. It was my graphic drivers. Was still the same till i cleared my cache. Gosh I feel dumb. Thanks!!

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Community Beginner ,
Nov 14, 2019

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Sorry Kalif, Did you re install the drivers or clean the cache? In case toy cleaned the cache, please, tell me where to do it... Thanks

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Community Beginner ,
Nov 14, 2019

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Hi,

I updated my Nvidia GeForce drivers, and then i cleared my cache the regular way - Edit>preference>media cache. And pop, the issue is solved. 

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Community Beginner ,
Nov 16, 2019

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New Here ,
Mar 16, 2020

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Hello guys. I'm having the same issue here....I had all the colour grading work done on the CC 2019 version and now, after the 2020 update, some clips appear with a "greenish" look. I searched all around the internet, and i can't seem to find a solution for this... Tried all of your suggestions above, but none of them work. Can someone help me out here!? I'm literally at the edge of despair right now...

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New Here ,
Jul 14, 2020

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The "answer" was marked as correct, but I'm still having this issue and my drivers are all updated and I've cleared my cache. The "answer" above is not a very good one, and the link provided above just directs me to a generic adobe purchase site. I need some real help, here. 

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Adobe Community Professional ,
Jul 14, 2020

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Julius,

 

Please create a new thread, list your OS/CPU/GPU and media involved, any color management or calibration steps you've taken with your rig.

 

And drag/drop some screen grabs directly into your text reply box so we can see exactly what you're seeing.

 

Neil

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New Here ,
Jul 14, 2020

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I've figured it out. After upgrading my software to the 2020 version, my custom LUTs were no longer in the Presets folder. For some reason, the updated software chose, what I can only guess, was another random LUT to replace the missing one instead. It replaced it with a LUT called SL BLUE DAY4NITE, found in the "Creative" Tab under the "Color" Function. This is what made all of my footage Blue. 

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Adobe Community Professional ,
Jul 14, 2020

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Julius,

 

Just to make sure ... you do not park your custom LUTs in the program/package files do you? That is bad ... that folder is accessed by relative position in the folder, "9th entry down", sorted by computer alpha-numeric practices. NOT by name.

 

Also, if you put a LUT in the Premiere package/program folders, neither MediaEncoder nor AfterEffects will be able to 'see' it. Or use it.

 

Users are supposed to park our LUTs in the following locations. You have to add the final Technical and Creative folders to those folder-trees in the chart below. Once you do, then Premiere, MediaEncoder, and AfterEffects can and will access them all there.

 

I've been using an organizational tool, applying a suffix to all LUTs.

 

01

02

And so on, as a main 'folder' organization. Then I add a letter after that for essentially organizing by the equivalent of sub-folders.

 

01 A low contrast high sat shadows

 

As an example.

 

Neil

 

Lumetri LUTs Looks Findable Locations.PNG

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New Here ,
Aug 15, 2020

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Good day to everyone reading this, please i have serious issues on my adobe premiere pro cc 2020 while color grading especially trying to use curves and color wheels, pictures would be attached below please Here is what i get while using curvesHere is what i get while using curves

 

Without curvesWithout curves

 Please help me, am in dire need, Thanks 

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Adobe Community Professional ,
Aug 15, 2020

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That is almost always a GPU driver issue. What's your GPU, and which driver are you using?

 

Neil

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New Here ,
Aug 15, 2020

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3gb Nvidia gtx 1060

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Adobe Community Professional ,
Aug 15, 2020

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Update nvidia driver to he lastest studio driver.

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Community Beginner ,
Aug 15, 2020

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I remembered having this issue once after updating my Nvidia drivers.

 

So I had to roll back. 

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New Here ,
Aug 16, 2020

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Hello kalif, please how do i roll back please?

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Adobe Community Professional ,
Aug 16, 2020

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Go to your Nvidia app on your machine, use the update driver controls to get to the Nvidia website ... or simply go in your browser to the Nvidia driver support page, and enter the information for the GPU and choose a driver.

 

Neil

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