Color Picker in Premiere Pro selects the wrong color

Explorer ,
Jan 02, 2021 Jan 02, 2021

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I have been experiencing an error with the color picker inside Premiere Pro ever since updating to the latest version v.14.7.0.  When I use the color picker it selects the wrong color.

 

To troubleshoot the problem I placed a SMPTE color chart in my timeline and increased its scale to fill the frame.  Then I used the color picker to select colors.  I determined that the color picker's selection was off by about 200 x 200 pixels in the Northwest direction.

 

This behavior with the color picker was found in multiple effects:  Lumetri Color, Ultra Key, Red Giant Colorista IV, and Red Giant Cosmo II.

 

I reset the Preferences and Plug-in Cache (hold down Shift-Alt while opening PP app) and this seemed to fix the problem.  However, when I moved a few window panes (Project, Effects, Source, and Effect Controls) onto my other monitor (a dual monitor setup) then the error reappeared.  So I returned to a single monitor arrangement (Window -> Workspaces -> Editing) which placed all the PP window panes back onto my main monitor and the error disappeared.

 

So the error seems to be related to my using a dual monitor arrangement.  I can work around this for now, but I would really like to utilize both my monitors with PP.

 

Does anyone have any suggestions for fixing this problem?

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Adobe Community Professional , Jan 04, 2021 Jan 04, 2021
You have alot of information to help isolate the problem so do share it over there. AFAIK having the project panel on the second monitor has caused problems. The scaling I'm mentioning is in Windows. When right-clicking the Windows desktop there should be a 'Display Settings' option, open that and see if you have any system scaling.

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Adobe Community Professional ,
Jan 02, 2021 Jan 02, 2021

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Interesting.

 

https://adobe-video.uservoice.com/forums/911233-premiere-pro
User Voice is where the Adobe engineers look for bug reports, enhancement requests, etc. The urgency for bug reports or new features can be judged by how many of us users upvote the requests. You can search for similar requests using the search feature at the lower right. It's best to upvote a request that has some traction (votes) already, and you can upvote and reply to that thread. If you don't find one the matches your request, then enter a new one. Regardless, post a link back here so those seeing this thread can upvote also.

 

Post your findings over there. Also, I'm wondering about screen scaling. Do you have it set to anything but 100%?

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Explorer ,
Jan 04, 2021 Jan 04, 2021

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Thank you for sharing that link to report bugs.  I will do so.

 

The error occurs with any scaling:  100%, 50%, or Fit.

 

The error occurs when any panel is placed on the second monitor.  For example, when just the Project window pane is placed on the second monitor, with all the other window panes / panels still on the main monitor, the error occurs.  Returning the single window pane / panel back to the main monitor fixes the error.

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Adobe Community Professional ,
Jan 04, 2021 Jan 04, 2021

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You have alot of information to help isolate the problem so do share it over there. AFAIK having the project panel on the second monitor has caused problems. The scaling I'm mentioning is in Windows. When right-clicking the Windows desktop there should be a 'Display Settings' option, open that and see if you have any system scaling.

 

MyerPj_0-1602544492362.png

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Explorer ,
Jan 04, 2021 Jan 04, 2021

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That fixed it!  I had that scaling set to 125% and when I changed it back to 100% then the error disappeared.

 

Now the problem is that my icons and text are so small that I have to lean towards my UHD monitor to read them.  But at-least it's a work-around I can use now.

 

Honestly, I might go back to the 125% scaling because reading my screen is more important.  I can always re-group my PP window panes / panels onto the main monitor when I'm doing color work so the color picker works.

 

Thanks for helping to isolate the error!

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Adobe Community Professional ,
Jan 04, 2021 Jan 04, 2021

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You're welcome! 🙂

 

Using scaling is actually never good as far as software is concerned. Most things will probably work. In my own application I had some people insist they could not change a date field. And the database would add *** to a field that was in that position. Finally after some time I realized it was the scaling. The fix was I had to increase the available size of all the date fields in the application. That was early days, but was necessary to avoid Y2K problems.

 

Screen scaling works basically like buying a lesser resolution monitor of the same size, EXCEPT you get to pay for the higher price monitor. As that screen shot I posted shows, 2560x1440 is the perfect size for me to display everything at 100% resoution. The kicker, it's a 32" monitor. When you find a monitor who's size works for you, find out the size of the pixels. Then when looking for a new monitor, make sure the pixel size is very similar. If they are smaller, your 100% will be smaller also.

 

With that said, you might try 150% for a quick test of the color picker. I've heard there are less problems than 125%. Let us know if you do, and good documenting on this thread.

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Advisor ,
Jan 02, 2021 Jan 02, 2021

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boy, that's weird. Don't really undertand exact circumstances, but I can go by my own experience maybe. maybe that will help you too,

I have 2 computer monitors ( primary is eizo color calibrated to rec 709 hd, secondary is junk hp computer monitor for scopes and other panels besides edit timeline etc. ) and a 3rd is sdi out to edit hero monitor via card in desktop.

Whatever I do in eizo is shown on video, and it's pretty close ( video monitor can generate it's own color bars ).

If your 2nd monitor is different than primary you're gonna have big differences... and what crazy programming is on your system to make color picker change when both are hooked up is very weird.

If using nvidia try "use program to control color' ( turn off everything you can to nvidia stuff, as it's mainly for games ).

interesting post, thanks.

good luck

 

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Explorer ,
Jan 04, 2021 Jan 04, 2021

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Thank you for suggesting the Nvidia GPU troubleshoot.  I have a 2080Ti.  How/Where do I find the option to "use program to control color"?

 

I have a BenQ monitor and a Dell monitor.  I've been using them both with PP for years without any issues until now.

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Explorer ,
Jan 04, 2021 Jan 04, 2021

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I went to the Adobe Bug Reporting page and I found a post that describes a similar error with the color picker.  So I upvoted that post and added a comment to it.  Here's the link in case anyone else would like to upvote or comment.

 

https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/38473498-eye-dropper-color-...

 

 

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Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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FINALLY!  I thought this problem as I'd seen it in regard to the WB Selector eyedropper was related to 4K monitor issues or possibly a mixed configruation, but as more testing seem to rule that out and a better set of search terms in Google led to this thread, the comment regarding the NVIDIA Control Panel settings for program control of color seems to have been the solution...

While not finding the option of "use program to control color", I kept looking for something that might be similar and  thatw as the "3D Settings/Adjust image settings with preview" option for "Let the 3D application decide".  Choosing that option seems to have resolved the problems I'd seen! 

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