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when I'm going to edit the video, sometimes there are green, pink, blue spots in the middle of the screen and I've tried to change the renderer to mercury and it didn't help
That is normally a video driver issue. Go to the manufacturer's website, to their driver support page, and download/install the newest driver from their site.
And if it's an Nvidia card, do NOT use the game-ready drivers, only the Studio drivers.
I already updated the video drivers and the error persists, should I contact the place where I bought the PC?
I have an Intel Ires XE Graphics
have you checked to make sure your graphics card meets adobe specs?