Compatibility Issue with Intel HD Graphics 530

New Here ,
Jul 29, 2020

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Hi there!

 

So, I've been having this problem ever since I upgraded from Premiere Pro CS6 to CC 2020. Whenever I open Premiere Pro CC, I'm met with this error window.

Initial Error PromptInitial Error Prompt

If I click "Continue with known issues...", the playback in my preview window becomes completely aberrated and disjointed, so that isn't an option. Exporting the report and following the troubleshooting instructions inside, I'm led here. Running the igxpin.exe driver installation tool included in that article and then restarting my computer resolves the issue... but only temporarily. Any time I put my computer to sleep or start it up after being shut off, I get the same error all over again.

 

So, essentially, if I ever want to use Premiere Pro CC, I have to first run the igxpin.exe program to download new drivers (that should have already been installed from the previous times I ran it) and restart my computer and THEN run Premiere Pro. I don't know what I'm doing wrong here and I can't seem to find anyone else who has run into similar issues. If anybody has some advice I would greatly appreciate it as my occupation depends on me using Premiere Pro CC on a regular basis. Thanks so much!

 

Jake

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Error or problem, Hardware or GPU

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Most Valuable Participant ,
Jul 29, 2020

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New Here ,
Feb 20, 2021

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If you have dedicated GPU disable your integrated GPU and work with one GPU or update your Intel gpu manually go to device manager uninstall your intel driver click delete soft ware then restart you computer after restarting go back to device manager check your display driver if your intelhd 530 driver is change into a basic display driver right click and update driver automatically then you will get an updated driver that that compatible for the premiere pro 2020-2021.. check picture for updated driver

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Ann Bens LATEST
Adobe Community Professional ,
Feb 20, 2021

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unknow files.png

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