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Compatibility Issue with Intel HD Graphics 530

New Here ,
Jul 29, 2020

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Hi there!

 

So, I've been having this problem ever since I upgraded from Premiere Pro CS6 to CC 2020. Whenever I open Premiere Pro CC, I'm met with this error window.

Initial Error PromptInitial Error Prompt

If I click "Continue with known issues...", the playback in my preview window becomes completely aberrated and disjointed, so that isn't an option. Exporting the report and following the troubleshooting instructions inside, I'm led here. Running the igxpin.exe driver installation tool included in that article and then restarting my computer resolves the issue... but only temporarily. Any time I put my computer to sleep or start it up after being shut off, I get the same error all over again.

 

So, essentially, if I ever want to use Premiere Pro CC, I have to first run the igxpin.exe program to download new drivers (that should have already been installed from the previous times I ran it) and restart my computer and THEN run Premiere Pro. I don't know what I'm doing wrong here and I can't seem to find anyone else who has run into similar issues. If anybody has some advice I would greatly appreciate it as my occupation depends on me using Premiere Pro CC on a regular basis. Thanks so much!

 

Jake

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Error or problem, Hardware or GPU

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Compatibility Issue with Intel HD Graphics 530

New Here ,
Jul 29, 2020

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Hi there!

 

So, I've been having this problem ever since I upgraded from Premiere Pro CS6 to CC 2020. Whenever I open Premiere Pro CC, I'm met with this error window.

Initial Error PromptInitial Error Prompt

If I click "Continue with known issues...", the playback in my preview window becomes completely aberrated and disjointed, so that isn't an option. Exporting the report and following the troubleshooting instructions inside, I'm led here. Running the igxpin.exe driver installation tool included in that article and then restarting my computer resolves the issue... but only temporarily. Any time I put my computer to sleep or start it up after being shut off, I get the same error all over again.

 

So, essentially, if I ever want to use Premiere Pro CC, I have to first run the igxpin.exe program to download new drivers (that should have already been installed from the previous times I ran it) and restart my computer and THEN run Premiere Pro. I don't know what I'm doing wrong here and I can't seem to find anyone else who has run into similar issues. If anybody has some advice I would greatly appreciate it as my occupation depends on me using Premiere Pro CC on a regular basis. Thanks so much!

 

Jake

Topics

Error or problem, Hardware or GPU

Views

367

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jul 29, 2020

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