Computer freezes when editing with Premiere Pro.

New Here ,
Jan 18, 2021 Jan 18, 2021

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Computer hangs up when editing with Premiere Pro.
The mouse doesn't move either.
Ctrl+Del+Alt doesn't respond.
I thought it was a computer problem, so I tried formatting and went to a computer repair center,
but there is no problem with the console itself. It doesn't stop when playing a lol game or while broadcasting

For reference, my computer specifications are

CPU = 인텔 (R) 코어 (TM) i7-8700 CPU @ 3.20HGz

RAM = 32.0GB

그래픽 = NVIDIA GeForce GTX 1080

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Error or problem, Freeze or hang

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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Have you tried doing different things in Premiere? Does it always stop when doing certain task? When does it happen?

Marek Mularczyk
Adobe Certified Expert and Instructor

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.


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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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Make sure you have the latest STUDIO driver installed.

NVIDIA Studio Driver | 460.89 | Windows 10 64-bit

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