Computer Shuts Down when exporting H.264

New Here ,
Jan 25, 2020

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Hello.  I hoping for an answer from Adobe on this.

My computer shuts down unexpectedly everytime I try to export H.264 format.  This is NOT an issue with heat or hardware, as it used to work fine.  Also, I have no problem exporting to QuickTime format with the same settings.  This behavior ONLY appears when exporting H.264.   Can someone please help?

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Crash, Export, Performance

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Adobe Community Professional ,
Jan 25, 2020

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This is NOT an issue with heat or hardware, as it used to work fine.

 

Don´t get me wrong here, but the fact that it did work fine before does not mean that it will work fine even if the CPU/GPU/RAM fan started to clog two months ago. Do you have a CPU/GPU/RAM heat monitoring software so you really can rule out heat? Exporting to H.264 is very demanding on any computer, so that´s why you may see it only when you export to H.264. Use the Performance tab in the Task Manager to see. (Ctrl+Shift+ESC)

 

What you can test is to render out as QuickTime, GoPro CineForm or ProRes and then launch Media Encoder and use the .mov file to encode to H.264. If it works, then something is probably wrong with Premiere Pro. If the computer shuts down, maybe not.

 

A computer seldom just shuts down when using CPU/GPU/RAM heavy tasks. If it does, hardware and/or heat is most probably the issue. Check your CPU/GPU/RAM heat with a monitoring app and check the RAM with the already installed app Windows Memory Diagnostic.

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New Here ,
Feb 01, 2020

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I have double-checked for heat.  Also, this computer is a month old.  It doesn't have a bunch of buildup of dust.   I can export to every other format...  just not h.264, which again, leads me to believe it's a software, not hardware problem.

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Adobe Community Professional ,
Feb 03, 2020

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Did you try "What you can test is to render out as QuickTime, GoPro CineForm or ProRes and then launch Media Encoder and use the .mov file to encode to H.264."?

 

Did you check the RAM with Windows Memory Diagnostic?

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New Here ,
Feb 06, 2021

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It is happening to me as well, and I a. Matching the source to downstep the video quality and it happen around 77%, it will shut down and the only 2 files created in the folder is the sound file and the video file with error, can someone help? 

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New Here ,
Feb 06, 2021

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20210206_101635.jpg

Is amazing but it had hooked to me 5 times already.... 

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New Here ,
Feb 07, 2021

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Hey I found asolutionw in Windows 10, use the power management to low the CPU 100% usage to 98% usage and it worked for me! and of course I change it to Software render instead of Hardware Render.

oshky69_0-1612752497351.png

 

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