Constant Green Screen Crash..

New Here ,
Mar 24, 2021 Mar 24, 2021

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I'm working with the freshly installed 2021 version of Premiere pro. It was lovely at first! Smooth as butter. Now I can't fckn get the program even hardly open to complete an edit without its lagging extremely & then green scree crashing.  DPC_WATCHDOG_VIOLATION

super super frustrating as this is my full time job

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Error or problem, Freeze or hang, Performance

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Adobe Employee ,
Mar 25, 2021 Mar 25, 2021

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Hi Caden!

Really sorry about that. Can you provide more details?

  • What are your system specs (OS, CPU, RAM, GPU)?
  • Can you try deleting cache files?
  • Does it happen with a specific project?
  • Are you getting any error codes or messages when it crashes?

 

Looking forward to your response.

Thanks,

Kartika

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New Here ,
Mar 27, 2021 Mar 27, 2021

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Processor : AMD Ryzen 7 2700X Eight-Core Processor 3.70 GHz

RAM : 48.0 GB

64 bit Windows Pro

Ive only tried the one project but i need to keep working from this one.

I just changed cache files ti delete after 30 days now (previosly off) 

Yes im getting a specific effor code i will attach a photo here if it lets me!IMG_7310.JPG

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Adobe Employee ,
Mar 25, 2021 Mar 25, 2021

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Caden,

Sorry! Try updating your GPU drivers to the current Studio drivers and reboot. Let us know if that worked for you.

 

Regards,
Kevin

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New Here ,
Mar 27, 2021 Mar 27, 2021

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Everything on my PC is saying that it is updated. but how do check the gpu for upgrades?

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