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Constantly having to login interrupting my work and crashing projects .

New Here ,
Jul 19, 2020

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I'm not sure if this is a recent update or server side issue. However upon my recent update Adobe continually logs me out constantly throughout the day closing my project file and interrupt my workflow to then have to login. 

I was going to ask how to fix it, but I'm at this point I'm more interested in doing an informal poll of who is considering dropping adobe and what are you considering replacing it with?  

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Constantly having to login interrupting my work and crashing projects .

New Here ,
Jul 19, 2020

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I'm not sure if this is a recent update or server side issue. However upon my recent update Adobe continually logs me out constantly throughout the day closing my project file and interrupt my workflow to then have to login. 

I was going to ask how to fix it, but I'm at this point I'm more interested in doing an informal poll of who is considering dropping adobe and what are you considering replacing it with?  

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80

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

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That's an unusual occurrence. I've never had any of the Adobe apps log me out, never even heard of it. I've had crashes at times though none recently, as it's running very stable.

 

So what's the OS and gear basics ... trying to puzzle out what's happening.

 

Neil

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

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since I'm not seeing that behavior, 

I'm not leaving premiere... If you're interested in figuring it what's going on for you when we haven't seen anyone else reporting it, seems to me that's a more important way forward.  

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Jul 19, 2020 0
New Here ,
Oct 09, 2020

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Oh wow you actually exist.  

 

I have photos if neccessary but basically I keep getting loged out of my program and it force quits my program.  

 

As far as specs go I have a fairly standard windowds computer running ten.  This started happening two-three months ago but for the life of it the stupid thing can't stay logged in for more than 3-4 hours without needing to verify I paid for the stupid thing.  

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Oct 09, 2020 0
Adobe Community Professional ,
Oct 09, 2020

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not sure what you mean with "wow you actually exist."    Saying you have a fairly standard windows computer is not sufficient.   Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.

 

Never easy to troubleshoot this from a distance... but we can give it a shot.  Neil's got much better Premiere chops than I do, and although I have much more experience on a mac, I have been working on a windows machine the last 4 or 5 months.

 

What happens if you create a new user account with administrative privileges and log in to that account?

What happens if you turn off wifi or pull the ethernet cable?    I think Adobe only requires that you connect to adobe once a week so this would at least help narrow down the source of the issue.

 

Are you running any other programs at the same time?  If so, don't and see if that makes a difference.  

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Oct 09, 2020 0
New Here ,
Oct 09, 2020

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I'm just running windows 10 with a fairly normal rig, nothing special.  

 

 

 

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Oct 09, 2020 0
New Here ,
Oct 09, 2020

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I also have this issue constatnly, using any adobe app, but mainly Encoder & Premiere 12, 13, & 14 in Windows 10. When I look at the running sessions on the adobe site, there are always many sessions running on the same machine, so I end all sessions and start over. It stays ok for a while, but I login to CC app, then launch an App and have to login to that, and any other app until the sessions max out and I have to go to the adobe/sessions page and end them again. It's a huge waste of time and very frustrating. Something isn't working with the liscense manager or something.

 

I'm considering migrating to a full Divinci Resolve workflow, I've used it mainly for color grading, but it looks like the editing features are coming along and teams I know using it are happy.

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Oct 09, 2020 0