Continuos error "unable to create image buffer"

Community Beginner ,
Sep 20, 2020 Sep 20, 2020

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Hi, 

I have installed premiere PRO on a new Dell XPS 15 9500:

  • i7 10875H
  • 32GB ram
  • Nvidia GTX 1650 Ti, Driver versions 456.38
  • Windows 10

 

When using premiere Pro every 10-15 minutes I receive and error "unable to create image buffer".

After that the software become unstable (with several subsequent errors) and I need to close Premiere and reopen it, or sometimes even restart the PC.

I tried already to unistall and reinstall premiere and update the graphic driver on nvidia website.

 

Do you have any suggestion?

Thanks

 

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU, Performance

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Community Beginner ,
Oct 03, 2020 Oct 03, 2020

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No other suggestion here? The solutions on the other post are not helping.

Thanks

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Adobe Community Professional ,
Oct 03, 2020 Oct 03, 2020

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Have you tried changing the renderer to software rather than hardware.  If I remember correctly, it's in the project settings...  Not on my editing system now.  which version of premiere have you installed?

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Community Beginner ,
Oct 05, 2020 Oct 05, 2020

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I tried, but the problem is still there, no changes.

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Community Beginner ,
Oct 06, 2020 Oct 06, 2020

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I have the version 14.4.0 Build 38

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New Here ,
Oct 05, 2020 Oct 05, 2020

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Hoi,
I have the same issue like you, but I found a partial solution.
Same: Dell XPS 15 9500 (released in May/June 2020)
- i7 10750H
- 16GB RAM
- Nvidia GTX 1650 Ti, driver 452.06
- Windows 10 (build 19041.450)
- Adobe Premiere 2020, 14.4.0 Build 38
Usually I work with 4k footage and get after 15-20 minutes an error ("unable to create image buffer" or in german "Bildpuffer konnte nicht erstellt werden"). I did an update of my nvidia driver; directly via nvidia and not via Dell. It seemed that with the older I got the error earlier, around 10 minutes, and premiere crashed immediatly. With the latest driver I still have enough time to save the project (usually 2-3 minutes before Adobe Premiere becomes unresponsive).

Google result:
After googling I saw that most people did a downgrade of Adobe Premiere. Mostly it were old posts: ppl went from (example) 2016.4 to 2016.2 or so. Others went down one full version from (example:) 2016 to 2015.


Partial Solution:

In my case: I went from the current version: Adobe 2020 14.4.0 Build 38 to an older version: Adobe 2020 14.0.4 Build 18

Side effects of the partial Solution:
Why a partial solution: the older version doesnt touch the Nvidia GTX 1650 Ti, it does its render work entirely on the Intel Integrated GPU (task-manager confirmed). It works, no crashes, 4k playback works, but with an logo overlay and little of colour-editing it gets laggy and 1/2 resolution-playback is advised.
The integrated GPU is running on 100% while the Nvidia GTX 1650 Ti is idling on 0% usage is just garbage.

Only Software rendering:
No GPU in use, only CPU rendering (which is the purpose of software rendering): 4k playback? HAHAHAH - be lucky to get 1fps. Software rendering is always a joke, independant of the computer, who invented that??

Angry Rant:
Its a complete waste of money, 2600€ for a laptop and Adobe, too. I went with Intel instead with AMD to fully use Adobe GPU acceleration and instead of that I'm stuck with the integrated GPU. Some may say "yeah 4GB is for 4K editing not enough", I disagree - if the integrated can handle 4K footage surprisingly okay (given its integrated!), then the dedicated one should shine for longer than 20minutes. And the dedicated card really shines perfectly, lots of After Effects animation, intensive colour grading, footage sped up, all perfect - for 15-20minutes. Btw. it doesnt matter if the playing is in colour-graded 4K or native untouched 4k in the storyboard - the crash-time is the same.
Adobe and Nvidia get together and fix that garbage. Stat!

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Explorer ,
Mar 18, 2021 Mar 18, 2021

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Try to select another Preview encoder than I-Mpeg in to sequence setting.

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